How do I create my own dial-by-name directory?
First, you should create your extensions through the user-friendly RingCentral tools. Afterwards, input the name of the department or employees who will receive the call. Your caller will then be relayed the list of employees and departments through your auto-attendant.
Can I change my directory whenever I want?
Yes you can. You can add and remove extensions in your directory with just one click of the mouse.