Internet Fax Service for Small Business and Professionals
RingCentral Virtual Switchboard, Phone and Internet Fax Service and Software

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Support: 0800 014 8091

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FAQs

Can I send to any fax machine?
How long are my received faxes stored?
Can I send from any application?
Can I block junk faxes?
How can I electronically sign faxes?
How can I broadcast faxes to multiple people?
Do I need a phone line or special equipment to make this work?
How much do the RingCentral services cost?
Can I use my current fax number with the RingCentral service?
How long does it take to activate?
How are minutes used and how much do they cost?
Can I upgrade to a different service level or change my billing plan at any time?
Will my credit card be charged during the free trial?
What's included in the free trial?
Is there a setup fee?
What kind of commitment do I have to make?
How do I cancel my subscription with RingCentral?

Can I send faxes to any machine ?

Yes. With RingCentral Fax, you can send faxes to any fax machine with a UK or international number.

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For how long my received faxes are stored?

Your faxes are kept for 30 days in your online account and indefinitely in your Call Controller inbox.

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Can I send from any application?

Yes. As soon as you sign up, RingCentral is integrated with Microsoft Windows®. You’ll see a RingCentral fax icon on your Windows applications—such as Microsoft Outlook®, Word, etc. When you click the fax button, your document will be converted to a fax and sent to any fax machine with a UK or international number.

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Can I block junk faxes?

Yes. As opposed to a traditional fax machine, RingCentral Fax lets you block junk faxes as easily as you block junk email. You’ll save time and money on printing costs.

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How can I electronically sign faxes?

We’ll walk you through how to easily create a bitmap of your signature and then fax the signature to yourself or scan it and save it to your hard-drive. Once saved, you add the file as a "Stamp" in the RingCentral FaxEditor application. Adding it to whatever document you want to fax is as simple as clicking your mouse.

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How can I broadcast faxes to multiple people?

In your online account, you can create “groups” of contacts and then easily send faxes to those groups.

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Do I need a phone line or special equipment to make this work?

RingCentral service is a complete stand-alone system. No additional telephone lines or special equipment are required to retrieve faxes and save them to your online account on your PC. Messages can be received through your PC and played directly through your computer speakers. No local or long-distance telephone features or hardware are required for RingCentral to function.
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How much do RingCentral services cost?

Service starts as low as £3.99 per month. Please check our pricing page for information about each of our plans.
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Can I use my current fax number with the RingCentral service?

Yes! Simply divert your calls to your RingCentral number.
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How long does it take to activate?

Your account and phone number is activated immediately upon signup. You will receive 60 minutes to use as you wish for free during your free trial.
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How are minutes used and how much do they cost?

Billing is in thirty second increments, rounded to the nearest half minute for each minute of usage. (A fax uses about one minute per page.) For example, if you're on the phone for 1.47 minutes, you will be billed for 1.5 minutes. Please check our pricing page for information.
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Can I upgrade to a different service level or change my billing plan at any time?

Yes! You can switch service levels at any time directly through your online account. Any existing payments will be prorated.
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Will my credit card be charged during the free trial?

No. You will not be charged during your free trial. You will be charged if you choose to upgrade to a subscription during the trial. You will be automatically upgraded and billed if you do not cancel before the trial period expires.
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What is included in the free trial?

You will receive 60 free minutes to use during your free trial. The entire menu of RingCentral Fax standard features can be used during the trial.
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Is there a setup fee?

No. There is no setup fee.
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What kind of commitment do I have to make?

No commitment is required. You can pay as you go (month-to-month) and cancel at any time, without penalties or cancellation fees.
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How do I cancel my subscription with RingCentral?

Simply call RingCentral Customer support at 0800 014 8091, from 10:00 to 18:00 Monday - Friday and speak with one of our friendly customer service representatives. Please be ready to verify your account number and billing information as it appears on your account.
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