Telephone Answering Systems - Virtual Telephone Answering Rules - Call Management System
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How RingCentral Virtual Telephone Answering Rules Work
Calls are answered according to a schedule, who’s calling, or what number they are calling, all based on your needs. When a call comes in, RingCentral identifies the factors of the call: time, day, incoming number, number dialed, etc. and automatically answers the call by your own predetermined configurations.
For instance, you can configure a system this way:
Business Hours
When: M-F 9:00 am to 5:00 pm
How to Handle: Screen 8 seconds, route to desk, then to daytime voicemail.
After Hours
When: M-F 5:00 pm to 9:00 am, Sat. and Sun – all 24 hours
How to Handle: Send to “nighttime” voicemail greeting.
Key Customers
When: M-Sat. 7:00 am to 6:30 pm, Sun. 12:00 pm to 4:00 pm
From: Phone numbers (01727) 840515, (01727) 840516 and Bob Jones
To: Only RingCentral number 0844 555 1212
How to Handle: No screening, route to mobile, then to special voicemail greeting.
You can set answering configurations for calls to the main number, as above, and separately for each extension.
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Answering Rules
