As customer expectations continue to increase and companies seek every competitive advantage, transitioning contact centres fully to the cloud is becoming an even more urgent priority. There are a variety … Read more “Contact Centre as a Service (CCaaS): Five Enterprise Benefits”
Max has been in the Contact Center world for over twenty years. He has worked in a variety of roles including Product Marketing and Management, and Sales and Professional Services for a variety of companies including Edify, IBM, 8x8, and Genesys. Max now manages Contact Center Product Marketing for RingCentral. Max’s background includes expertise on web based banking applications and natural language text interpretation software.