In a world where customer experience is key to business success, contact centre agents exist on the front lines of customer service. These professionals serve as ambassadors for your business, … Read more “5 Ways You Can Boost Agents Engagement in your Contact Centre”
Shaun Spivak is the Head of Customer Care for RingCentral in EMEA. He has been responsible for developing the Customer Care Organisation for scaling through EMEA through hiring, managing and developing a team with varying roles and skillsets across Professional Services, Implementation and deployment, number porting, training, and support. Shaun is based in RingCentral’s London office.
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The role of the typical contact centre is changing. Today’s customers are more empowered than ever before, and they’re no longer willing to stay loyal to a company after a … Read more “Putting Customers at the Heart of Your Business with CCaaS”
The Call and Contact Centre expo is just around the corner, and here at RingCentral, we thought we’d take the time to celebrate and introduce some of the key speakers … Read more “The Lessons Learnt from Managing a World-Class Contact Centre”
As RingCentral continues to evolve beyond cloud telephony and into the cross-functional, disruptive UCaaS space (unified communications as a service), the way we look at customer service is also transforming … Read more “How Chatbots Will Change The Face of Customer Service”