Stephanie is part of the Product Marketing team for RingCentral in EMEA. She is focusing on helping businesses in EMEA transition to cloud business communication and collaboration. She has spent the last 6 years in cloud software and communication industries. Stephanie is based in London, has a European background and is a keen traveller.
MWC Barcelona (formerly known as Mobile World Congress) is the largest mobile communications event in the world. Each year, the conference brings together over 100,000 attendees, including innovators and inspirational … Read more “Explore the Future of Business Communications at MWC19 Barcelona”
In an era where customers are increasingly demanding, customer satisfaction is crucial and leads to countless benefits for brands, including increased loyalty, word-of-mouth marketing and ultimately higher revenue. A Walker … Read more “Driving Customer Satisfaction in Your Contact Centre”
Despite the best-laid plans, holiday gift season doesn’t always go as expected. No one knows this better than a retail contact centre agent or store employee, because they hear about … Read more “5 Essential Tips For Customer-Pleasing, Post-Holiday Customer Service”
It’s hard to run a successful VoIP environment without an effective VoIP router to keep your data flowing smoothly. In today’s digital workplace, high-quality connections are more important than ever, … Read more “The Best and Worst VoIP Routers in 2018”
Christmas 2018 is all set and underway. Smart retailers are already thinking about Christmas 2019 when current market trends will have further evolved. One of the most significant areas of … Read more “4 Ways Christmas 2019 Will be Different than 2018 for Retailers”
Happy Anniversary, Black Friday in the UK! Five years ago, Walmart-owned Asda offered its first Black Friday sale in the UK, spurring several other large retailers to follow suit the … Read more “The Black Friday Surge: Is Your Customer Support Ready?”
In today’s digital world, customers reaching out to companies for advice, support, and sales expect more than basic and slow interactions with IVR systems. The expectations are higher than ever … Read more “Transitioning to a Cloud Omnichannel Contact Centre”
RingCentral commissioned an eye-opening new survey with UKCCF, which looks at UK contact centres and the theme of omnichannel. The rise of omnichannel communications is an increasingly important discussion in … Read more “RingCentral and UKCCF Unveil Eye-Opening New Research”
As we get ready for Gartner Symposium/ITxpo 2018, Europe’s Leading Conference for CIOs and Senior IT Executives, Gartner Symposium provides a great opportunity to explore the strategic trends and technologies … Read more “RingCentral at Gartner Symposium/ITxpo 2018: Accelerating Business Transformation”
