Stephanie is part of the Product Marketing team for RingCentral in EMEA. She is focusing on helping businesses in EMEA transition to cloud business communication and collaboration. She has spent the last 6 years in cloud software and communication industries. Stephanie is based in London, has a European background and is a keen traveller.
It’s hard to run a successful VoIP environment without an effective VoIP router to keep your data flowing smoothly. In today’s digital workplace, high-quality connections are more important than ever, … Read more “The Best and Worst VoIP Routers in 2018”
Christmas 2018 is all set and underway. Smart retailers are already thinking about Christmas 2019 when current market trends will have further evolved. One of the most significant areas of … Read more “4 Ways Christmas 2019 Will be Different than 2018 for Retailers”
Happy Anniversary, Black Friday in the UK! Five years ago, Walmart-owned Asda offered its first Black Friday sale in the UK, spurring several other large retailers to follow suit the … Read more “The Black Friday Surge: Is Your Customer Support Ready?”
In today’s digital world, customers reaching out to companies for advice, support, and sales expect more than basic and slow interactions with IVR systems. The expectations are higher than ever … Read more “Transitioning to a Cloud Omnichannel Contact Centre”
RingCentral commissioned an eye-opening new survey with UKCCF, which looks at UK contact centres and the theme of omnichannel. The rise of omnichannel communications is an increasingly important discussion in … Read more “RingCentral and UKCCF Unveil Eye-Opening New Research”
As we get ready for Gartner Symposium/ITxpo 2018, Europe’s Leading Conference for CIOs and Senior IT Executives, Gartner Symposium provides a great opportunity to explore the strategic trends and technologies … Read more “RingCentral at Gartner Symposium/ITxpo 2018: Accelerating Business Transformation”
The contact centre environment has changed drastically over the years. In the past, contact centres were seen primarily as “cost centres.” Though you needed these solutions to engage with your … Read more “The Contact Centre Shift: From Cost Centre to Profit Centre”
Leaders in cloud communications, we recently unveiled our latest advertising campaign, based in various transportation hubs around London. The cleverly-designed campaign reminds customers that RingCentral is the ultimate vehicle for … Read more “RingCentral: Nonstop to Better Business Communications”
In an age where customer experience is king, your contact centre must be as efficient, intuitive, and productive as possible. Studies suggest that 89% of businesses will need to compete … Read more “Cloud Is the New Black in Contact Centre”
