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Contact Centre

Create a more productive contact centre workforce. Be in the loop about industry insights on enhancing customer experience and effective call centre collaboration solutions.

How to plan and begin digital contact centre journey
Posted on September 18, 2019September 18, 2019

How to plan and begin your contact centre’s digital transformation journey – Customer Webinar

RingCentral is excited to have partnered with MyCustomer to bring a panel of experts to examine why so many contact centres are embarking on digital transformation programmes and how true … Read more “How to plan and begin your contact centre’s digital transformation journey – Customer Webinar”

Monica Visconti-Patel
Monica Visconti-Patel Author
Hiring remote call centre agents
Posted on August 13, 2019August 26, 2019

The 5 Benefits of Hiring Remote Call Centre Agents

Companies of all sizes are beginning to discover the benefits of offering remote working opportunities to their employees. Remote accountants are serving their clients from home, while remote technology specialists … Read more “The 5 Benefits of Hiring Remote Call Centre Agents”

Sunny Dhami, Director of Product Marketing for RingCentral
Sunny Dhami Author
omni-digital strategy
Posted on June 4, 2019June 26, 2019

What is an Omni-digital Customer Engagement Strategy?

In 2007, the arrival of iPhones and Facebook in our personal lives has completely changed the way we communicate with people. The use of social and messaging channels completely modifies … Read more “What is an Omni-digital Customer Engagement Strategy?”

Julien Rio
Julien Rio Author
NHSP
Posted on April 2, 2019August 26, 2019

NHS Professionals selects RingCentral to Enhance Customer Engagement

NHS Professionals, the market leader in managed flexible worker services, have selected RingCentral to be their cloud-based communications solution, to enable remote working for NHSP’s staff. In addition, NHSP is … Read more “NHS Professionals selects RingCentral to Enhance Customer Engagement”

Steve Rafferty
Steve Rafferty Author
Call and Contact Centre Expo 2019
Posted on February 26, 2019August 26, 2019

Come and Join RingCentral at the Call & Contact Centre Expo 2019

The RingCentral team is thrilled to be attending the UK’s biggest Call & Contact Centre event once again this March and we can’t wait to see you there. Call & … Read more “Come and Join RingCentral at the Call & Contact Centre Expo 2019”

Sunny Dhami, Director of Product Marketing for RingCentral
Sunny Dhami Author
Happy customer
Posted on February 7, 2019February 26, 2019

Driving Customer Satisfaction in Your Contact Centre

In an era where customers are increasingly demanding, customer satisfaction is crucial and leads to countless benefits for brands, including increased loyalty, word-of-mouth marketing and ultimately higher revenue. A Walker … Read more “Driving Customer Satisfaction in Your Contact Centre”

Stephanie Liais Author
what-is-conversational-ai
Posted on February 1, 2019June 20, 2019

Conversational AI: Customer Engagement in the Age of Messaging

What is Conversational AI? Conversational AI is a form of artificial intelligence specifically designed to deliver more natural and engaging touchpoints between brands and their customers. The conversational AI space … Read more “Conversational AI: Customer Engagement in the Age of Messaging”

Daniel Yin
Daniel Yin Author
Post-holiday customer service
Posted on January 2, 2019February 26, 2019

5 Essential Tips For Customer-Pleasing, Post-Holiday Customer Service

Despite the best-laid plans, holiday gift season doesn’t always go as expected. No one knows this better than a retail contact centre agent or store employee, because they hear about … Read more “5 Essential Tips For Customer-Pleasing, Post-Holiday Customer Service”

Stephanie Liais Author
Cloud omnichannel contact centre
Posted on November 14, 2018February 20, 2019

Transitioning to a Cloud Omnichannel Contact Centre

In today’s digital world, customers reaching out to companies for advice, support, and sales expect more than basic and slow interactions with IVR systems. The expectations are higher than ever … Read more “Transitioning to a Cloud Omnichannel Contact Centre”

Stephanie Liais Author
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