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In 2007, the arrival of iPhones and Facebook in our personal lives has completely changed the way we communicate with people. The use of social and messaging channels completely modifies … Read more “What is an omni-digital customer engagement strategy?”
NHS Professionals, the market leader in managed flexible worker services, have selected RingCentral to be their cloud-based communications solution, to enable remote working for NHSP’s staff. In addition, NHSP is … Read more “NHS Professionals selects RingCentral to Enhance Customer Engagement”
The RingCentral team is thrilled to be attending the UK’s biggest Call & Contact Centre event once again this March and we can’t wait to see you there. Call & … Read more “Come and Join RingCentral at the Call & Contact Centre Expo 2019”
In an era where customers are increasingly demanding, customer satisfaction is crucial and leads to countless benefits for brands, including increased loyalty, word-of-mouth marketing and ultimately higher revenue. A Walker … Read more “Driving Customer Satisfaction in Your Contact Centre”
What is Conversational AI? Conversational AI is a form of artificial intelligence specifically designed to deliver more natural and engaging touchpoints between brands and their customers. The conversational AI space … Read more “Conversational AI: Customer Engagement in the Age of Messaging”
Despite the best-laid plans, holiday gift season doesn’t always go as expected. No one knows this better than a retail contact centre agent or store employee, because they hear about … Read more “5 Essential Tips For Customer-Pleasing, Post-Holiday Customer Service”
In today’s digital world, customers reaching out to companies for advice, support, and sales expect more than basic and slow interactions with IVR systems. The expectations are higher than ever … Read more “Transitioning to a Cloud Omnichannel Contact Centre”
59% of online shoppers will stop shopping with you after a bad experience, and 40% of those customers will tell others about it. What’s more worrying, is that 80% of … Read more “The Ecommerce Customer Journey Mistakes that are Losing You Customers”
The contact centre environment has changed drastically over the years. In the past, contact centres were seen primarily as “cost centres.” Though you needed these solutions to engage with your … Read more “The Contact Centre Shift: From Cost Centre to Profit Centre”
