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How did seasonal demand affect your contact centre performance? It’s a common issue at this time of year, as companies launch new products or offer promotions in the run-up to … Read more “How Call Centres Relieve the New Year’s Headache”
The conference call is a common component of the average communication stack in many modern businesses. If you need to get in touch with a group of people fast, and … Read more “The Evolution of the Conference Call”
Data is the most valuable tool in any business environment today. The more information you have, the easier it is to make important decisions about how to grow and develop … Read more “What Can Analytics Do For Your Business?”
BT (BT-A.L) is expanding its relationship with RingCentral, Inc. (NYSE:RNG) making BT Cloud Work Contact Centre a lead offer for their CCaaS solutions as part of its broader Voice and Collaboration portfolio. … Read more “BT makes Cloud Work Contact Centre a lead offer for Contact Centre as a Service portfolio”
RingCentral is excited to have partnered with MyCustomer to bring a panel of experts to examine why so many contact centres are embarking on digital transformation programmes and how true … Read more “How to plan and begin your contact centre’s digital transformation journey – Customer Webinar”
Companies of all sizes are beginning to discover the benefits of offering remote working opportunities to their employees. Remote accountants are serving their clients from home, while remote technology specialists … Read more “The 5 Benefits of Hiring Remote Call Centre Agents”
In 2007, the arrival of iPhones and Facebook in our personal lives has completely changed the way we communicate with people. The use of social and messaging channels completely modifies … Read more “What is an Omni-digital Customer Engagement Strategy?”
NHS Professionals, the market leader in managed flexible worker services, have selected RingCentral to be their cloud-based communications solution, to enable remote working for NHSP’s staff. In addition, NHSP is … Read more “NHS Professionals selects RingCentral to Enhance Customer Engagement”
The RingCentral team is thrilled to be attending the UK’s biggest Call & Contact Centre event once again this March and we can’t wait to see you there. Call & … Read more “Come and Join RingCentral at the Call & Contact Centre Expo 2019”
