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The Current Situation We’ve seen an incredible amount of efforts from organisations embracing technology such as video collaboration to mobilise their workplace and keep the business moving. Each day presents … Read more “Get Contact Centre Agents Working from Home During the Crisis”
Almost all of us who are working are now doing so remotely. Almost overnight, organisations of all sizes have had to transition their entire staff from working in the office … Read more “What to Look for When Choosing a Cloud-Based Contact Centre”
In theory, contact centre agents should be able to work from anywhere. With greater pressure than ever on businesses to be mobile and enable flexible working, it’s time to make … Read more “Why Remote-Working Contact Centre Agents Are a Good Idea”
Many businesses have taken a long time to respond to digital transformation. Accounting for the presence of early adopters in every space, the UK has still been generally slow on … Read more “How Cloud Contact Centre Can Help Remote Working”
In an age where data is the most valuable tool any business can access, understanding how to use the information your organisation collects each day is vital. It’s now easier … Read more “How to Use Analytics to Improve Contact Centre Performance”
In the customer-facing world, there are few things more important than the right contact centre solution. More than any other technology in your workplace, it’s the contact centre that will … Read more “How Contact Centre Solutions Improve the Efficiency of Public Sector Operations”
The stark truth about the UK economy is that many areas have been slow to respond to digital transformation. While there are always frontrunners and early adopters, the country’s generally … Read more “The Top 5 Advantages of Cloud Contact Centre”
How did seasonal demand affect your contact centre performance? It’s a common issue at this time of year, as companies launch new products or offer promotions in the run-up to … Read more “How Call Centres Relieve the New Year’s Headache”
Data is the most valuable tool in any business environment today. The more information you have, the easier it is to make important decisions about how to grow and develop … Read more “What Can Analytics Do For Your Business?”
