Customer experience strategy is crucial for your business growth. Paired with a cloud-based collaboration solution, information within your contact centre goes around fast that greatly improves your CX.
Customer experience is the key to success in today’s competitive landscape. According to Salesforce, 74% of business buyers, and 67% of consumers say that they would happily pay more for … Read more “Top 3 Tips For Improving Customer Experience”
Customer satisfaction is no longer a nice-to-have concept for modern companies. According to research from PwC, 73% of consumers say that customer care is a crucial consideration when choosing which … Read more “Customer Satisfaction: A Core Metric for Modern Companies”
Paolo Fabrizio, is an experienced digital and social customer service consultant, trainer, author and speaker. In the ’90s, was part of the first online insurance company in Italy covering many different customer-facing roles. … Read more “Interview with Paolo Fabrizio – Selling with Customer Service”
Customer Experience expert and influencer, Greg Ortbach, has years of experience in helping companies transform their strategies across technology, marketing, and CX. Over the years, he has founded webassist.ca, a marketing and … Read more “Interview with Greg Ortbach – Supporting The Customer”
Jeanne Bliss has a wealth of experience in Customer Service Industry and has held the position of Chief Customer Office at high-profile companies such ast Lands’ End, Microsoft, Coldwell Banker and … Read more “Interview with Jeanne Bliss – Understanding Customer Perspective”
Thierry Moussu is the Head of Digital Relations at Direct Energie, overseeing the company’s digital strategy and innovation for digital interactions with customers/prospects. He has over 15 years of experience as a digital marketer. Direct Energie supplies electricity and/or natural gas to more than 3 million customers – individuals, businesses and companies and local authorities – with […]
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. Shep’s aim is to help organizations create amazing customer and employee experiences. He has also written a number of books that have appeared on bestseller lists including the New York Times, Wall Street Journal, and USA Today. Can […]
59% of online shoppers will stop shopping with you after a bad experience, and 40% of those customers will tell others about it. What’s more worrying, is that 80% of … Read more “The Ecommerce Customer Journey Mistakes that are Losing You Customers”
Traditionally, the role of the agent in the contact centre has been vital yet costly. To address these cost concerns, many companies—often challenged with legacy systems—tried to automate customer service … Read more “Why AI is Critical to the Future of Customer Engagement”
