Customer experience strategy is crucial for your business growth. Paired with a cloud-based collaboration solution, information within your contact centre goes around fast that greatly improves your CX.
Customer satisfaction is no longer a nice-to-have concept for modern companies. According to research from PwC, 73% of consumers say that customer care is a crucial consideration when choosing which … Read more “Customer Satisfaction: A Core Metric for Modern Companies”
59% of online shoppers will stop shopping with you after a bad experience, and 40% of those customers will tell others about it. What’s more worrying, is that 80% of … Read more “The Ecommerce Customer Journey Mistakes that are Losing You Customers”
Traditionally, the role of the agent in the contact centre has been vital yet costly. To address these cost concerns, many companies—often challenged with legacy systems—tried to automate customer service … Read more “Why AI is Critical to the Future of Customer Engagement”
Every successful business has one thing in common, a following of loyal and satisfied customers. Creating and retaining loyal customers is not a simple task in today’s culture where instant … Read more “CX Defined”
Are you making the most of customer communications? Fifty-five percent of customers would pay more for a better experience, according to Defaqto research, and the more effort you put into … Read more “7 Tips for Getting Lucrative New Business Calls”
