Customer experience strategy is crucial for your business growth. Paired with a cloud-based collaboration solution, information within your contact centre goes around fast that greatly improves your CX.
Every successful business has one thing in common, a following of loyal and satisfied customers. Creating and retaining loyal customers is not a simple task in today’s culture where instant … Read more “CX Defined”
Are you making the most of customer communications? Fifty-five percent of customers would pay more for a better experience, according to Defaqto research, and the more effort you put into … Read more “7 Tips for Getting Lucrative New Business Calls”
