What ‘Future of Work’ Means for the Public Sector

illustration of a woman at a desk with a computer, and a white board beside her, planning work tasks

This year, communities everywhere have experienced an incredible shift. With society practically shutting down, remote working has become the new norm – at least for now.

Has the last few months changed employee expectations? Is remote working going to be the new future of work? Most importantly, how will public sector bodies respond to an inevitable change in demand?

A more flexible workplace

Disruption has defined the last few months for most businesses. Companies have had to adapt rapidly to an environment that no one could have predicted. Yet, despite this, we’ve had an opportunity to see just how incredible remote working can be. With the cloud to support us, teams have been just as productive, if not more valuable, when working from home. 

Amidst the threat of a second wave, and precautions being focussed more locally, remote work still plays a big role in supporting the economy and delivering essential services. 54% of employees say they want to continue mainly working remotely in the post-COVID environment. Companies themselves also see how effective work from anywhere can be. Maintaining this strategy in the future will allow for happier employees, better work/life balance, and even improved shift patterns. 

Cloud-based tools and the opportunity to work remotely will also widen the net for public sectors when attracting talent. This means that it will be easier for groups to attract the best people for open positions.

Restructuring a nation through technology: How UK businesses are facing a post-pandemic future Read the report

Embracing the power of cloud flexibility

In the past, many public sector companies avoided the move to cloud. They were keen to stick to their current work methods, following a mindset of “if it’s not broken, don’t fix it.” However, now that we’ve all been pushed into the cloud, it’s going to be difficult to downgrade to a fully on-premises environment. 

Employees and business leaders are already seeing the improved employee experience that teams get working from home. The cloud does a lot more than support work/life balance. With cloud technologies, companies can also place all the tools a team needs on one interface. This means workers have a single-pane UX that speeds up efficiency and improves productivity. 

What’s more, with open platforms to add your own integrations, there’s nothing stopping business leaders from creating the perfect tech stack. You can integrate and customise to achieve better efficiency, service, and insight. 

The cloud isn’t just a future option anymore. We’re all seeing first-hand how we can replicate the in-office experience anywhere. With the right cloud vendor, teams can unlock a consistent experience through a convenient web-based portal. Users can access the critical information they need to thrive anywhere. Meanwhile, business leaders get the benefits of reduced costs and overheads.

The future of work is the cloud, and there’s no going back. 

Restructuring a nation through technology: How UK businesses are facing a post-pandemic future
Ashima Bhatt

Author

    Ashima Bhatt is an EMEA Product Marketing & GTM Manager for RingCentral, the leader in cloud communication and cloud contact centre technologies. Ashima is responsible for driving a comprehensive product marketing playbook built around foundational go-to-market pillars; strategic messaging, content & programme development, events/webinars, digital presence and content assets. She is a passionate cloud storyteller who is focussed on helping customers realise the business benefits of cloud adoption. Ashima currently lives in Dublin, Ireland, and in her free time she enjoys ski trips to mountain towns and road trips into the Irish countryside.