RingCentral Glossary
With cloud computing and unified communications set to shape the future of the working world, it’s a good idea to get your head around the jargon. Whether you want to gen-up on your VoIP-related terminology, finally decode that acronym everyone uses or you’re a totally cloud communications rooky, looking to demystify all the lingo, take a look at our glossary pages for a little clarity.
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Trending Terms
Enterprise
Various types of commercial enterprise exist within the UK. LEARN THESE TYPES HERE and see the best ERP software you can use for your business.
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Disaster Recovery
Disaster Recovery prepares an organisation to resume critical functions after a disaster has taken place. Preparation is key, find out how to ensure your business' digital safety HERE
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Digitalisation
Digitalisation is the adoption of new and existing technologies to transform everyday processes. Find out WHY businesses are transitioning & best practices to do the same!
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Call Blocker
A call blocker allows users to screen calls that you don’t want to take. Learn how to use call blockers for home & business privacy HERE!
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Endpoint
Endpoints are any end-user devices connected to your network. Many of the devices you use every day at home and while working are endpoints - find out how to optimise your endpoints for maximum security
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Cloud Computing Definitions
- Anything as a Service (XaaS)
- API
- Application Migration
- CDN
- Cloud Application
- Cloud Architect
- Cloud Backup
- Cloud browser
- Cloud Collaboration
- Cloud Computing
- Cloud Database
- Cloud Engineer
- Cloud Hosting
- Cloud IDE
- Cloud Infrastructure
- Cloud Integration
- Cloud Management
- Cloud Management Platform
- Cloud Migration
- Cloud Security
- Cloud Server
- Cloud Video Platform
- Cloud VPN
- Data Breach
- Edge Computing
- End to End Encryption
- Function as a Service (FaaS)
- Hybrid Cloud
- Hybrid IT
- Information Security Management System (ISMS)
Contact Centre Definitions
- Active listening
- Auto Dialler
- Automatic Call Distribution (ACD)
- Average Handle Time
- BPO
- Call Center KPI
- Call Centre Agent
- Call Centre Outsourcing
- Call Centre QA
- Call Management
- Call Queue
- Cold Call
- Contact Centre Management
- First Contact Resolution
- Inbound Call
- Interactive Voice Response (IVR)
- Key Performance Indicators (KPIs)
- Knowledge Base
- Knowledge Management
- Natural Language Processing (NLP)
- Outbound Call
- Performance Management
- Prescriptive Analytics
- Proactive Customer Service
- Real-Time Analytics
- Schedule Adherence
- Speed Dial
- Telesales
- Voice Recognition
- Workforce Management (WFM)
Customer Experience Definitions
- Attrition Rate
- Brand Recognition
- CRM Analytics
- Customer Effort Score
- Customer Engagement Strategy
- Customer Experience Management
- Customer Rapport
- Customer Relationship Management (CRM)
- Customer Reviews
- Customer Segmentation
- Customer-Centric
- Direct Marketing Email
- Email Etiquette
- Hosted CRM
- Marketing Cloud
- Multi-Channel Marketing
- Net Promoter Score
- Omnichannel
- Real-Time Analytics
- Relationship Marketing
- Service Cloud
- Service Recovery
eCommerce Definitions
- Average Order Value (AOV)
- Benchmark
- Competitive Intelligence
- Consignment
- Content Management System
- Conversion Rate
- Cross-Selling
- CSV (Comma-Separated Values) File
- Customer Lifecycle
- eCommerce Business
- Enterprise
- Inbound Marketing
- Logistics
- Mission Statement
- Promotional Code
- Purchase Order
- Resource Management
- Retail
- Return-on-Sales
- Shopping Cart
- Shopping Cart Abandonment
- SKU Number
- Tariff
- Unique Selling Proposition
- Upselling
Unified Communications Definitions
- Annotation
- Asynchronous Communication
- Call Blocker
- Call Drop
- Cloud Telephony (Cloud Calling)
- Dedicated Line
- Digitalisation
- Disaster Recovery
- DSL
- DTLS (Datagram Transport Layer Security)
- Eavesdropping
- Endpoint
- Frame Relay
- Hot Desking
- International Phone Numbers
- Interoperability
- IP Network
- IP PBX
- IP telephony (Internet Protocol telephony)
- Jitter
- Modem
- PABX
- Packet
- Packet Loss
- Phone Presence
- Podcast
- Private Branch Exchange (PBX)
- Quality of Service (QoS)
- Security Development Lifecycle
- Session Initiation Protocol (SIP)
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