Your UCaaS Security Checklist

Unified Communications data centre

The Unified Communication market is growing faster than ever.

Why? Because every team can perform better when they’re able to access all the tools they need in a scalable, highly reliable cloud. That’s likely why UC will be worth around $167.1 billion by 2025.

Accessing an actual Unified Communication environment usually means combining everything you need for communication and collaboration into a cloud-based solution that your teams can access wherever they are. While moving to the cloud presents incredible benefits for today’s companies, including greater scalability and flexibility, it also presents a challenge.

End-to-end security
Top industry security rating

End-to-end security

The RingCentral platform utilises multiple layers of security to protect your data and communications while also guarding against fraud and service abuse.

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Moving your business into the cloud means allowing a UCaaS vendor to house and manage your data network and telephony infrastructure through remote data centers. By choosing the right UCaaS and cloud vendor, you can protect yourself against unnecessary risks and threats.

Control is crucial in any business environment. To reduce your risk of losing critical data, make sure that your solution has provisions in place to instantly remove user rights and demote employees that leave the company. Click To Tweet

Finding a Secure UC Vendor

With the right UC vendor strategy, your business can unlock the benefits of moving into the cloud, while also creating a more reliable security position. So, how do you find a UC provider you can trust? Start by looking for the following items:

  • Secure data center: Does your UC provider host your information in a safe environment? Your tools and data need to be maintained in facilities that are protected by robust physical safeguards, redundant power, and proven disaster recovery procedures. Some of the best UC companies can even back up their security strength with independent certifications.
  • Secure voice: All the voice traffic you can access in your corporate phone system needs to be encrypted to protect you from anyone trying to listen in to your private calls. Whether you’re defending competitive proposals or private patient information, everything needs to be encrypted, both at rest and in transit.
  • Use access management and controls: Cloud solutions make it easier for your teams to access the tools they need wherever they are. However, you need to ensure that only authorised users can log into your system. With that in mind, make sure your vendor has a strong password policy in place, along with two-factor authentication, and single sign-on to avoid log-in fatigue.
  • Fraud prevention: Fraud is still a common concern among companies around the world. From credential theft to toll fraud, healthcare fraud, and more, these issues represent a significant range of financial and legal risks for any company. Make sure your UC vendor has protections built into their service layer, and that they conduct continuous monitoring for dangerous signs of fraud.
  • Account management and administration: Control is crucial in any business environment. To reduce your risk of losing critical data, make sure that your solution has provisions in place to instantly remove user rights and demote employees that leave the company.
  • Network security: Finally, don’t underestimate the importance of basic protections for your team. In addition to all the solutions, you can put in place regarding network perimeters, make sure that your UCaaS provider adds protections to prevent attacks on your voice infrastructure too.

Finding a vendor you can truly rely on is crucial when it comes to upgrading to a reliable and high-quality communications strategy. Don’t take risks with your business communication strategy. Reach out to a company like RingCentral, where security comes first.

The RingCentral platform utilises multiple layers of security to protect your data and communications while also guarding against fraud and service abuse.Learn more

Daniel Yin

    AuthorDaniel heads up Product Management for RingCentral in EMEA. He has spent his career at RingCentral driving the expansion of cloud Business Communication solutions in the UK and EMEA via the adoption of exciting, innovative features and services as well as their integration into customers’ workflows. He has spent the last 8 years in the cloud software and communication industries and his background is in software development and telecoms infrastructure.