Summer is a Time to Celebrate (Your Latest Communications Capabilities)

Summer celebration

Summer is a season many look forward to for holidays and great weather. At RingCentral, we look forward to summer for these reasons, with the addition of our summer RingCentral Office® release. Our latest release includes a bevy of new features designed to help your organisation work as one to better serve your customers.

Global updates: Enhanced international calling credit bundles; Puerto Rico calls; new languages for voicemail to text; new Israeli numbers

With our new release, UK premium and non-geo destinations are now included in your international calling credit bundles, enabling cost-effective rates for users who call premium numbers. Also, any calls your company makes to and from Puerto Rico are now treated as calls to and from the United States and charged at US international rates.

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In addition, voicemail-to-text is now available in Canadian French and Australian English. You can preview your voicemail messages from any device in either of these languages when you’re on the go or just can’t get to the phone. You can also access visual voicemail through your online account on RingCentral for Desktop or via the RingCentral mobile app.

Finally, we now have new Global Office phone numbers available for those looking to expand in Israel. With Global Office you get a local PBX service with local phone numbers, 1,000 pooled regional calling minutes, and one easy portal for managing your reliable cloud phone system across your multi-site organisation.

Calling: Enhanced survivability; configurable call queues; and a new service status site

Our latest release includes RingCentral Persist, which allows you to maintain your critical communications services—including emergency calling, extension-to-extension dialling, inbound and outbound calling, and call-back capabilities—in the case of an internet failure. Persist is easy for your IT team to deploy, with no service interruption for end users.

With Global Office you get a local PBX service with local phone numbers, 1,000 pooled regional calling minutes, and one easy portal for managing your reliable cloud phone system across your multi-site organisation. Click To Tweet

With configurable call queues, your admins now have more flexibility. By assigning a name to each direct number that’s added to a call queue, agents now have more context on incoming calls. And you can now customise how call information is displayed across desk phones and softphones by choosing whether to display phone number name, caller ID name, or queue name.

Finally, visit our new trust site for real-time updates on the status of your RingCentral service. Simple to access and navigate, you can view the status of your core services by feature and region, allowing you to quickly determine what needs immediate attention.

The RingCentral App: code snippets

We’ve added code snippets to the RingCentral app, which allows you to conveniently share snippets of code in its original formatting. You can view and easily reuse the code by copying or downloading.

Connect Platform: More Microsoft integrations; quickly embed voice; new APIs

We’ve launched a highly intuitive new user interface for RingCentral for Office 365 that allows you to manually set presence. You can also schedule video meetings and conference calls from your Office 365 calendar natively. And we’ve given you the ability to launch group or multi-party calls. Finally, you can also quick call from Office 365 Contact Cards.

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We’re also excited to bring you RingCentral Embeddable, which makes it easy to embed RingCentral voice into any web application in just 15 minutes—no code required. You can quickly embed a full-featured softphone into your favourite web application for an integrated communications experience that’s easy to use and improves productivity, without the usual lengthy development time.

Finally, with our Retention Management API, you can manage your data volume programmatically. Your account administrator can now dynamically set your data retention policy to help optimise your data usage and ensure data retention compliance guidelines are met.

To learn more about these updates, please visit ReleaseCentral. As always, use the comments section below to share any ideas you have for new solution, support, or service improvements. We’d love to hear from you.

 

Sunny Dhami, Director of Product Marketing for RingCentral

Author

Sunny Dhami is the Senior Director of Product Marketing & GTM for RingCentral, managing the EMEA Product Marketing team and driving product marketing deliverables for RingCentral EMEA and strategic telecom partners. Working collaboratively with RingCentral teams globally to deliver projects and develop product messaging and positioning. Sunny is based in RingCentral’s London Office.