Since COVID-19 crisis disrupted just about all walks of life, companies that have traditionally had telephone lines as their primary customer support channels are now looking to add modern ways … Read more “Give Your Contact Centre a Break from High Call Volumes”
The future for customer service operations will undergo a dramatic rethink in every organisation and their respective departments. They will ask questions as to why developing remote working through the … Read more “The Future of Remote Work for Contact Centres”
Contact centres are seeking technology to support their agents in handling huge increases in customer enquiries. The pandemic accelerated this change, as contact centre agents and managers struggled with new … Read more “AI, Automation and Digital Self-Service in the Contact Centre”
The way customers and companies interact is changing at an incredible rate. Even before COVID-19 hit, consumers were spending less time in face-to-face conversations with businesses and more time online. … Read more “Key Improvements for Modern Contact Centres”
Here is a scenario I’m sure most can relate to and unfortunately is not all too uncommon. You are in need of customer service, you dial into the support number … Read more “How to Improve Customer Experience by Using Video in Your Contact Centre”
The growth of digital technology has triggered a change in our communication preferences. In the contact centre operation, easily accessible new technology is opening doors to incredible opportunities in everything … Read more “How to Build Your Business around Your Customers”
Expectations around customer experience are constantly changing. In the past, the only option a customer had if they needed help was to pick up a phone. After a while, emails … Read more “Why Social Media Should Be Part of Your Contact Centre Operation”
Looking to enable and encourage your contact centre agents? We’ve put together our top tips on how to optimise productivity, effectively delegate call centre work from home and manage your remote team.
It’s a dog-eat-dog business at the best of times, so how can contact centres stand out from the crowd in an even more competitive, post-pandemic world? Read the blog to get some valuable advice.