customer engagement Archives | RingCentral UK Blog

customer satisfaction

July 2, 2019August 29, 2019

Customer Satisfaction: A Core Metric for Modern Companies

Customer satisfaction is no longer a nice-to-have concept for modern companies. According to research from PwC, 73% of consumers say that customer care is a crucial consideration when choosing which … Read more “Customer Satisfaction: A Core Metric for Modern Companies”

Shaun Spivak Author

what-is-conversational-ai

February 1, 2019June 20, 2019

Conversational AI: Customer Engagement in the Age of Messaging

What is Conversational AI? Conversational AI is a form of artificial intelligence specifically designed to deliver more natural and engaging touchpoints between brands and their customers. The conversational AI space … Read more “Conversational AI: Customer Engagement in the Age of Messaging”

Daniel Yin Author