Here is a scenario I’m sure most can relate to and unfortunately is not all too uncommon. You are in need of customer service, you dial into the support number … Read more “How to Improve Customer Experience by Using Video in Your Contact Centre”
The growth of digital technology has triggered a change in our communication preferences. In the contact centre operation, easily accessible new technology is opening doors to incredible opportunities in everything … Read more “How to Build Your Business around Your Customers”
During lockdown we’ve seen how productive and efficient people can be when working remotely. Employees who have the right tools find it’s easier to do their work, stay connected and … Read more “How a Unified App Can Ease Your Employees’ Headaches”
Pulse is an easily-overlooked, but really useful, feature of RingCentral’s cloud based contact centre. Don’t worry if the term doesn’t ring a bell – but definitely read on to find … Read more “Pulse for RingCentral Contact Centre”
Customer satisfaction is no longer a nice-to-have concept for modern companies. According to research from PwC, 73% of consumers say that customer care is a crucial consideration when choosing which … Read more “Customer Satisfaction: A Core Metric for Modern Companies”
What is Conversational AI? Conversational AI is a form of artificial intelligence specifically designed to deliver more natural and engaging touchpoints between brands and their customers. The space includes everything … Read more “Conversational AI: Customer Engagement in the Age of Messaging”
