RingCentral is excited to be returning to UC EXPO, the largest Unified Communications and Collaboration event in Europe, from May 15 to 16 at the London ExCel. With over 6,500 UC&C professionals in attendance, we are eager to have four of our industry experts speaking, as well as present our market leading solutions at stand B104.
UC Expo provides an excellent opportunity to examine what tools are driving digital transformation and how to stay ahead of the curve. Following the Expo’s theme of Smarter Collaboration, organisations are encouraged to explore the best way to optimise workflows. Why is this important? A global study by CITE Research shows that 66% of workers want a single platform that integrates all of their communications and 70% of workers say their communications volume is a challenge to getting their work done. In addition, 69% of workers waste up to 60 minutes a day navigating between apps, wasting up to 32 days a year.
Our stand will be showcasing how businesses can avoid wasting valuable time navigating between apps with smarter collaboration and communication solutions. Come by for the chance to see the RingCentral products in action and for a chance to win an iPad Pro.
Praful Shah – RingCentral, Chief Strategy Officer
How Cloud Communications is Powering
Digital Transformation in the Enterprise
Day 1 May 15 11:00 – 11:30 Keynote Theatre
Enterprise digital transformation has been significantly impacted by how end-users communicate in their personal lives. Enterprises are challenged to provide communications solutions to meet the needs of mobile and distributed workforces. Employees expect to be able to communicate and collaborate from anywhere, on any device. Legacy on-premises systems cannot meet these ever-changing business needs and are becoming an inhibitor of business efficiency. Praful Shah, Chief Strategy Officer for RingCentral, will explore the new cultural reality of today’s workforce, and the next generation cloud solutions with integrated AI that will help future-proof your business.
Gareth Johns – PTS Consulting, Group Chief Technology Officer
Customer Case Study: Riding the fourth wave
of UC – PTS Consulting, our journey
Day 1 May 15 11:40 – 12:10 Cloud Theatre
PTS Consulting talk through their experience of analysing the UC market to try and answer their specific business challenges. Gareth Johns, Group Chief Technology Officer will take you through the journey with honesty and explain the pain-points when looking at so many different vendors and the ups and downs of the journey. Gareth will provide insights and give advice on what businesses looking to go through this transition should look out for, and will talk about the results they have achieved and what the future looks like for PTS Consulting.
Amrit Chaudhuri – RingCentral, SVP Product & Solutions Marketing
The New Way to a Better Customer Experience
Day 1 May 15 15:00 – 15:30 CCX Keynote
Every successful business has one thing in common, a following of loyal and satisfied customers. Creating and retaining loyal customers is not a simple task in today’s culture where instant gratification and superb experiences are often necessary to stand out from your competition. For businesses to see success, they must invest in creating a positive customer experience (CX) for everybody that comes in contact with their brand. Amrit Chaudhuri, SVP of Product and Solutions Marketing will walk through a new way to provide a better customer experience through improving the employee experience and communication.
Julien Rio – RingCentral, Head of Marketing: RingCentral Engage
Engage with your customers in the digital world:
Jumpstart your omni-digital strategy
Day 2 May 16 11:00 – 11:30 CCX Keynote
Our lifestyle is becoming more and more digital. We use multiple channels such as messaging or social to talk with our peers, friends and family. How can companies engage with their customers omni-digital world? How can they jumpstart an omni-digital strategy? Julien Rio, Head of Marketing for RingCentral Engage will take the audience through these questions and review major obstacles to a digital transformation of customer engagement and existing solutions to overcome them.
Sahil Rekhi – RingCentral, Managing Director EMEA
Future of Work and the Role of Collaboration
Day 2 May 16 11:40 – 12:10 Cloud Theatre
Can you engineer creativity through collaboration? More and more companies think you can and are trying to enable their employees to be able to do so by providing new and creative ways of working. Sahil Rekhi, Managing Director of RingCentral EMEA talks about the future of work and role in which collaboration plays in this. Sahil will discuss how meaningful connections can be made more easily and faster when leveraging new technology, how barriers to collaboration can be removed and the success that can prevail when it does.