Upping Your Game with Collaboration

Fostering collaboration in the workplace

If you’re looking for a way to make your company as efficient and profitable as possible, then the task might not be as complicated as you think. Although it can seem difficult to cultivate happier customers, more productive employees, and streamlined workflows, the truth is that one key thing can lead to better results in every aspect of your business.

Collaboration is more than just something that’s nice to have in today’s competitive business world. The more you work to foster collaboration in the workplace, the more you’ll discover better results on your bottom line. Here we’ll explore the benefits of collaborative working.

1.    Creating more efficient processes

Collaboration creates a more efficient process
Collaboration creates a more efficient process

One of the biggest benefits of collaboration is that it means you’re not stuck in a business where the right hand has no idea what the left hand is doing. A lack of aligned company processes can mean that things fall through the cracks, and employees must waste time fixing problems that would have been easily avoided.

With the right tool, you can empower your employees, delight your customers, and outshine your competition. Click To Tweet

Business collaboration solutions allow employees to have complete clarity over what they need to get done on a day-to-day basis. They can ask team members for support when they need it, follow business-wide processes for storing and accessing documents, and avoid unnecessary mistakes. The result is more empowered staff, which leads to happier customers.

2.    Happier customers

The benefits of using collaborative tools don’t just affect your team, but your consumer base too. After all, more productive employees spend less time focusing on fixing problems, and more time delivering exceptional customer service.

Happy customer
Less time fixing problems = more time for exceptional customer service

When it comes to exploring the benefits of collaborative working, there’s often a direct correlation between more efficient employees and a higher level of satisfaction of customers. As we all know, happy customers lead to a healthy bottom line and new opportunities for repeat revenue.

3.    Better and faster communication

A good team needs to be able to communicate effectively over projects and tasks. Unfortunately, if you don’t have a secure collaboration system in place, this could mean that your team has to rely on slow and old-fashioned methods of communication like email and phone calls. While these options still have a part to play in some organisations, the use of them can lead to siloed or fragmented information. Instead of information being readily available in your firm, it’s hidden in inboxes.

Better and faster communication with collaboration tools

One of the main benefits of collaborative working is that you get to fill the communication gap that plagues most of today’s business professionals. This is where the enterprise can begin to embrace the agility of the startup.

The easier it is to track communication in your workforce and find important documents, the better your security and compliance will be. Click To Tweet

Often, as companies grow, information transfer processes begin to slow down, allowing the competition to catch up. However, with the right collaboration strategies, enterprises of any size can avoid the communication slow down.

4.    Access to better talent

Remote working is one benefit of using collaborative tools
Remote working is one benefit of using collaborative tools

Strong collaboration in the workplace can help to improve your recruitment experiences in several ways. For instance, satisfied employees might be willing to advocate for your brand and refer their friends when a position becomes available. What’s more, collaboration tools open the door for remote working practices, which can attract new skills to your team.

However, one of the often-mentioned benefits of using collaborative tools is that they can break down the walls that stop you from hiring talent outside of your immediate location. Because these tools work in the cloud and can be accessed anywhere, you can hire according to skill, rather than being limited by proximity.

5.    Better security and reporting

Finally, many of today’s work projects come with some manner of reporting task attached to them. The easier it is to track communication in your workforce and find important documents, the better your security and compliance will be. Business collaboration solutions ensure that all your important files and information are stored in a single place.

Better security and reporting with collaboration
Secure collaboration solutions

Additionally, with the right secure collaboration strategy, you can even record important conversations for the sake of meeting with various regulations and compliance standards.

Implementing a collaboration tool into your business operations has countless benefits. While there’s always going to be some concerns involved with embracing a new strategy, the benefits of these solutions far outweigh the initial worries. With the right tool, you can empower your employees, delight your customers, and outshine your competition.

Paul Johns, Director of Sales EU, RingCentral

    About the author

    Paul Johns

    Author

    Paul Johns is the Director of European Sales for RingCentral, managing the pre-sales and post-sales teams, driving the strategic vision and growth of RingCentral across the UK and Europe. He has spent the last seven years in software, telecoms and SaaS building high velocity sales teams and processes that are scalable, repeatable and profitable. Paul is based in RingCentral’s London office.