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RingCentral Contact Centre’s MAX (My Agent eXperience™) gives your agents a single virtual desktop to interact with customers across all channels, including:
Voice
Chat
SMS
Social media
This intuitive, dynamic web-based tool provides your agents with the information they need, right when they need it. MAX displays customer CRM details and other caller information on agents’ screens, offering computer telephony integration (CTI) screen pops to reduce call-handling times and enhance your customers’ call experience.
With Personal Connection™, your customers will never hear a delay again. This outbound solution not only eliminates awkward delays when greeting callers, but increases productivity as agents make multiple predictive calls. Agents are connected at the first hello, which paves the way to better outcomes, higher conversion rates, and increased revenues.
See how it works for your business
A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud contact centre.
Thank you for your interest in RingCentral
A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call 0800 098 9136.
