RINGCENTRAL CONTACT CENTRE™

Revolutionise your customer relationships

Contact centre cloud solutions and call centre software.

Watch video
Watch video
RINGCENTRAL CONTACT CENTRE™

Transform customer engagement with Collaborative Contact Centre cloud technology

Omnichannel customer routing

Build stronger relationships by connecting your contact centre agents with customers on their channel of choice.

CRM software integrations

Optimise workflows by leveraging everyday apps and customising your own with open APIs.

Agent management software

Work more efficiently with greater flexibility thanks to a user-friendly agent and management interface.

Actionable call centre analytics and reporting

Improve contact centre service and sales with real-time reports and in-depth customer surveys.

 

Benefit from omnichannel flexibility for sales and service

Start conversations with customers across multiple touchpoints via voice, SMS, social, or email. RingCentral Contact Centre provides true outbound omnichannel and inbound routing, allowing agents to connect with customers using their preferred communication method.

Enable better communication across your entire company

Increase your call centre’s first contact resolution rates by providing fast answers to customer questions thanks to real-time collaboration through cloud technology across your organisation. With RingCentral Pulse™, you can take immediate action to resolve service issues faster.

Boost contact centre performance with open platform technology

Enjoy seamless integration with essential business applications. Choose from native integrations with CRM apps like Salesforce®, Oracle®, and others. Through the RingCentral open platform, you can tailor your contact centre toolset through open APIs that you can use to integrate with other essential business applications.

Gain greater flexibility and control

Make better contact centre decisions with actionable analytics tools, like easy-to-use dashboards and flexible reporting. RingCentral Workforce Optimisation software helps all departments get up to speed instantly and enables staff to work more efficiently. Gain greater flexibility and control over your call centre operations without any dependency on IT.

What our contact centre customers are saying

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.

Call us today (800) 574 5290

Thank you for your interest in RingCentral

A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call (800) 574 5290.

Products
Partners
Developers
Resources
About Us
RingCentral App
© 2020 RingCentral, Inc. All rights reserved.
Close X