Improve customer interactions from start to finish.

RingCentral Contact Centre is an omnichannel solution that lets customers choose their preferred method of communicating with your company, including voice, chat, social media, SMS, email, and more. Intelligent IVR and self-service options—tightly integrated with smart routing functionality—help customers connect more quickly to the agent who can best handle their needs. Industry-leading tools help you optimise staff scheduling, improve call-centre efficiencies, survey customers, and more. Plus, RingCentral Contact Centre works seamlessly with Salesforce® and other popular CRM platforms.

Get big capabilities in a smaller call centre solution.
Have smaller customer support teams within your organisation that may not require a full-featured call centre solution? RingCentral Office + Live Reports might be the perfect fit.
Leverage a better customer experience for
your competitive advantage.
RingCentral Contact Centre helps turn customers into your biggest
advocates by improving the overall call centre experience.
All-in-one solution
contains an integrated,
easy-to-use interface.
Omnichannel support
lets customers use their
communication method of choice.
Smart routing
connects callers to the agents who
can best solve their problems.
CRM integrations
provide the right information at agents’
fingertips to make every interaction
as efficient as possible.
Real-time reports and analytics
maximise agent productivity and
overall call centre performance.
Workforce optimisation
capabilities
connects callers to the agents who
can best solve their problems.

Contact Centre and unified
communications—better together.

With RingCentral, we make customer communications better by bringing together Contact Centre and unified communications capabilities to make it easier to provide great customer experiences:

 

  • Provide agents with quick access to company experts to increase first contact resolution.
  • Reduce the number of vendors you need to manage, take advantage of Single Sign-on, on-network calling, and one support organisation.
  • Save on telephony costs, and pay one simple monthly bill.

Keep your call centre open
for business.

Can your business really afford any downtime in your call centre? Based in the cloud, RingCentral Contact Centre lets agents log in from alternative locations should disaster strike your call centre. Plus, all calls get routed to two RingCentral data centres simultaneously, so even if one goes down, the other can resume service without interruption. With an SLA of 99.99% uptime, and a much stronger uptime history, RingCentral Contact Centre delivers a level of availability and reliability that on-premise systems simply can’t match.

Greater flexibility means
greater control.

RingCentral Contact Centre provides contact centre managers with the tools needed to get the job done. You can easily change routing rules, voice greetings, time-of-day functions, staffing, IVR rules, and more—all without having to rely on IT assistance.

Benefit from tight RingCentral integration across your organisation.

 

Tightly integrated with the full suite of RingCentral business communications solutions, RingCentral Contact Centre seamlessly connects your call centre to the rest of your organisation. The result? Increased first call resolution, an improved customer experience, and increased agent productivity—all with one bill from one vendor.