Your customers are worth it.
From the leaders in cloud communications and cloud contact centres comes a new solution that empowers customers and call centre managers like never before. RingCentral Contact Centre, powered by inContact, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. The comprehensive feature set enables you to resolve issues faster and more effectively and increase customer loyalty.
For such a powerful solution, RingCentral Contact Centre is surprisingly nimble. The ability to add and remove agents instantly benefits every organisation, especially those that experience seasonal demand. Remote agents can log on anywhere there’s an internet connection. And scheduling, tracking, and training agents are enabled by a full suite of workforce management and optimisation tools.
Customer service often involves problem solving, so it helps to put customers in a good frame of mind. RingCentral Contact Centre lets customers reach you on the channel of their choice. This includes voice, email, web chat, fax, social media and SMS. Handoffs between channels occur seamlessly, furthering the impression of a company that values its customers. When you win their hearts, you’ll win their business. Soon your contact centre will pay for itself.
Not every company requires an entire communications suite. In this case, simply adding a world-class contact centre offers the perfect solution. For companies that want more, however, RingCentral offers an end-to-end, best-in-class communications solution that features integration with leading business applications from Google, Salesforce.com, Zendesk, Box, and more.
RingCentral brings transparency to the way you purchase a contact centre solution, with all-inclusive packaging and a simplified billing statement. Choose from three clearly defined tiers: Basic, Advanced, and Ultimate. White-glove implementation services—including a dedicated implementation advisor, training, collaborative review, and more—ensure that you’ll be up and running quickly.