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RingCentral Contact Centre

Editions and packages

Choose the plan that’s right for your call centre.

  • Omnichannel
  • Easy scalability
  • Simplified billing
Basic

Includes:

Support for inbound and outbound call centres 1 port / agent

Standard IVR and ACD capabilities

Learn More
Ultimate

Includes all advanced features plus: 

Outbound dialling capabilities

Learn More
Service
Inbound and Outbound Voice
Omnichannel
Integrations and Dialler
Ports/agent
1
1.5
2
Voice
Standard IVR and ACD
Omnichannel capabilities
Advanced IVR and Skills-based routing
Outbound Features
Preview dialler
Progressive dialler
Predictive dialler
Campaign management

Your complete call centre solution

 

Everything you need to manage your customer relationships in the way that best fits your business. The three packages can be tailored to your needs with optional features for speech interactions, custom integrations, and Workforce Optimisation. Work with a Solution Specialist to determine which features are essentials for your business.

  • Advanced IVR
  • Toll-free, local, and vanity numbers
  • Automatic call distribution
  • Skills-based routing
  • SMS routing
  • Email routing
  • Social media
  • Web chat routing
  • Outbound campaign management
  • Predictive and progressive dialler
  • Data directed routing
  • Advanced agent management
  • Real-time dashboards
  • Historical reporting
  • Wallboard support
  • CRM integrations
  • Third-party integrations
  • Supervisory features
  • Open platform with API/SDK
  • Optional speech recognition
  • Optional workforce management
  • 24/7 customer support
  • Keep your existing numbers
  • White glove implementation service

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud contact centre.

Thank you for your interest in RingCentral

A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call  0800 098 9136.

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