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RingCentral Contact CentRE

Communicate with customers on their channel of choice

Connect via voice, SMS, social, or email.

Build loyalty and seal the deal by offering multiple ways to connect

Voice

Direct and personable, voice is usually the preferred channel for situations of high complexity, urgency, and emotion. This channel enables customers to speak directly with an agent and engage in a rapid, two-way conversation.

SMS

As mobile devices have become more ubiquitous, SMS has quickly transformed into the preferred communication channel for many customers. SMS-based support allows customers to bypass IVRs and directly reach an agent without having to first verbally interact. This flexible channel is best suited to situations of high urgency and low emotion that don’t require extensive explanations.

Social channels

“Listen” for key events in social media, respond quickly to comments and issues posted on Twitter, Facebook, and more. Take personal conversations offline for appropriate interaction and problem solving.

Email

Filter and intelligently route requests sent via email. Track request progress from submission to resolution.

Chat

Chat gives your agents a powerful way to engage customers in support inquiries and in the purchasing process. Easily configure and route incoming chats to your agents. Leverage pre-scripted answers to commonly asked questions and best actions to boost conversion rates, speed up responses, and increase sales.

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud contact centre.

Call us today  0800 098 8136

Thank you for your interest in RingCentral

A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call  0800 098 9136.

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