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RingCentral Contact Centre

Reporting and Analytics

Access powerful tools to strengthen your call centre performance.

Gain actionable insights to drive your contact centre performance.

RingCentral Contact Centre offers a wide range of analytics and reporting tools that provide the in-depth information you need to make business-critical decisions about your call centre. Our flexible reports give you the ability to quickly and easily assess how your business is handling its customer experience calls, as well as monitor the ongoing performance of your agents.

Predefined reports

Access key performance metrics in a clear and highly visual format.

Custom reports

Easily create, maintain, and distribute custom reports that monitor the ongoing performance of your call centre.

Direct data access

Get direct access to customer experience data through a secure connection to your business unit.

Real-time analytics

Powerful dashboards provide up-to-the-minute insight into how your call centre is performing.

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud contact centre.

Call us today  0800 098 8136

Thank you for your interest in RingCentral

A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call  0800 098 9136.

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