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Workforce optimisation

Increase your bottom line by maximising agent efficiency.

According to MetricNet, agents account for more than two-thirds of all call centre costs. Workforce optimisation (WFO) helps your company ensure it’s getting full value.

RingCentral offers a full suite of workforce optimisation solutions

Performance management

With performance management, you can monitor the performance of your call centre teams and individual agents. Synchronise with training and evaluations to improve agent performance, as well as provide gamification activities to incentivise agents.

Learn more

Workforce management

Our Workforce Management tool uses your call history and statistical modeling to help you build optimised schedules to prevent overstaffing during slower times and understaffing during busier times. Adherence management helps you identify agents who are missing their schedule commitments.

Quality management

The Scoresheets tool makes it easy to give coaching and feedback to agents based on screen and voice recordings of actual customer interactions.

Speech analytics

A phonetics-based solution that quickly locates key words and phrases contained within call recordings to identify opportunities, reduce risk, and improve operational efficiencies across your organisation.

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud contact centre.

Call us today  0800 098 8136

Thank you for your interest in RingCentral

A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call  0800 098 9136.

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