Deliver the best customer experience with skills-based call routing. RingCentral Contact Centre will intelligently route calls to the most appropriate agent for the fastest resolution.

Superior outbound capabilities

Increase the success of your outbound strategy with RingCentral’s tools. Improve customer connections for higher conversion rates and increased revenues.

Maximise agent productivity.

Automate mundane tasks.

Make multiple, simultaneous, predictive calls.

Eliminate awkward delays when greeting callers.

Omnichannel routing

Empower agents across all channels—voice and digital—with a single, intuitive agent interface. Communicate with your customers the way they want to on their device of choice and increase customer loyalty and satisfaction.

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Workforce optimisation

Optimise agent availability and achieve your goals with our efficient and actionable schedules. Powerful forecasts and adherence measurements help you maximise agent availability and minimise agent downtime to reduce costs.

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Real-time analytics

RingCentral Contact Centre analytics offer a wide range of customisable, visual ways to make business-critical decisions in real time. With up-to-the-minute data accessed through easily customisable dashboards, you’ll be better equipped to address business issues in your call centre as soon as they happen.

Quality management

Ensure you are getting the best performance from your agents with our agent-centric approach to quality management. Features such as call screening, agent self-evaluations, and automated feedback and workflows give your team the tools they need to provide the best possible service.

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Customer surveys

RingCentral Contact Centre supports a wide range of survey methodologies for measuring customer satisfaction. Choose from Net Promoter Score® (NPS) surveys, Customer Effort Scores, general satisfaction ratings, and more.

What our customers are saying

“RingCentral is a key enabler to letting us leverage all of what we know to the benefit of both MSXI and the OEM partners.”

Brendan P. Walsh

Global Vice President and Chief Digital Officer

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“With RingCentral, we can manage different channels within a unified contact centre queue”

Paul Strinati

Founding Partner & IT Director at Optimum Credit

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“In terms of the capability set, RingCentral Contact Centre is a huge improvement over our previous solution. It is the best I’ve worked with in my 20 years in the call centre business.”

Ryan Stewart

Vice President of Canadian Operations, Market Force Information

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See more case studies

See how it works for your business

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