Efficient inbound call routing

Deliver the best customer experience with skills-based call routing. RingCentral Contact Centre will intelligently route calls to the most appropriate agent for the fastest resolution.

Superior outbound capabilities

Increase the success of your outbound strategy with RingCentral tools. Improve customer connections for higher conversion rates and increased revenues by:
  • Maximising agent productivity
  • Automating mundane tasks
  • Making multiple, simultaneous predictive calls
  • Eliminating awkward delays when greeting callers

Omnichannel routing

Empower agents across all channels—voice and digital—with a single, intuitive agent interface. Communicate with your customers the way they want to on their device of choice and increase customer loyalty and satisfaction.

Collaborative Contact Centre

Set your business up for success by making your customer interactions quick and efficient through seamless collaboration. The opportunity for real-time communication between agents, teams, and experts throughout the organisation creates industry-leading customer experiences.

Workforce Optimisation

Optimise agent availability and achieve your goals with our efficient and actionable schedules. Powerful forecasts and adherence measurements help you maximise agent availability and minimise agent downtime to reduce costs.

Management interface

Streamline all contact centre interactions regardless of channel. Use powerful administration tools in a drag-and-drop development environment to reduce your dependency on IT and put control back in the hands of your call centre managers.

Real-time reporting and analytics

RingCentral Contact Centre reporting and analytics offer a wide range of customisable, visual ways to make business-critical decisions in real time. With up-to-the-minute data accessed through easily customisable dashboards, you’ll be better equipped to address business issues in your call centre as soon as they happen.

What our contact centre customers are saying

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.

Call us today (800) 574 5290

Thank you for your interest in RingCentral
A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call (800) 574 5290.