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Why RingCentral
Why do so many global enterprises trust RingCentral?
Learn more
Overview
RingCentral Office All-in-one phone, meetings and messaging.
Meetings The complete video meetings solution.
Contact Centre Omnichannel collaborative contact centre.
Glip Team messaging and collaboration.
Engage Digital customer engagement platform.
Developer Integrate voice and messaging.
Resources
Why RingCentral
Why do so many global enterprises trust RingCentral?
Learn more
Overview
Resources
Case studies
Blogs
About us
About us
The number one cloud communications provider worldwide.
Learn more
Overview
About us
Careers
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RINGCENTRAL CONTACT CENTRE™

Transform your customer service

Communicate and collaborate across your organisation to solve issues fast

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Go beyond the traditional contact centre

Set up your business for success by putting collaboration at the centre of the customer experience. Provide industry-leading customer experience with real-time collaboration among agents, teams, and experts throughout the organisation.

Empower agents

Improve the customer experience by being able to solve issues quickly and accurately. Using RingCentral’s team messaging and collaboration feature, agents and teams can bring in expertise from within the contact centre as well as the rest of the organisation to speed up response times.

Instantly connect customers and experts

Increase First Call Resolution rate with immediate complex problem resolution. Create teams that use integrated communications tools, such as chat, file sharing, video and web meetings, and conference calling.

Solve service issues quickly with RingCentral Pulse™

Configure intelligent bots to monitor what is most important for your contact centre without needing an IT person to build out an integration. Stakeholders and teams receive immediate alerts and notifications on critical metrics. With this visibility and reliability, supervisors are able to take swift action to resolve quality of service issues in real time without constant monitoring.

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