RINGCENTRAL CONTACT CENTRE™

Transform your customer service

Communicate and collaborate across your organisation to solve issues fast

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RingCentral Contact Centre

Contact Centre Products

Collaborative

Inbound

Outbound

Omnichannel

Collaborative

Workforce Optimisation

Management Interface

Reporting

Go beyond the traditional contact centre

Set up your business for success by putting collaboration at the centre of the customer experience. Provide industry-leading customer experience with real-time collaboration among agents, teams, and experts throughout the organisation.

Empower agents

Improve the customer experience by being able to solve issues quickly and accurately. Using RingCentral’s team messaging and collaboration feature, agents and teams can bring in expertise from within the contact centre as well as the rest of the organisation to speed up response times.

Instantly connect customers and experts

Increase First Call Resolution rate with immediate complex problem resolution. Create teams that use integrated communications tools, such as chat, file sharing, video and web meetings, and conference calling.

Solve service issues quickly with RingCentral Pulse™

Configure intelligent bots to monitor what is most important for your contact centre without needing an IT person to build out an integration. Stakeholders and teams receive immediate alerts and notifications on critical metrics. With this visibility and reliability, supervisors are able to take swift action to resolve quality of service issues in real time without constant monitoring.

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud contact centre.

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A sales advisor will contact you within 24 hours. If you’d like to speak to someone now, please call 1800 200 335.