Collaborative contact centre for faster issue resolution

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RINGCENTRAL CONTACT CENTRE™

Contact Centre Products

Transform customer engagement with Collaborative Contact Centre cloud technology

Omnichannel customer routing

Build stronger relationships by connecting your contact centre agents with customers on their channel of choice.

CRM software integrations

Optimise workflows by leveraging everyday apps and customising your own with open APIs.

Agent management software

Work more efficiently with greater flexibility thanks to a user-friendly agent and management interface.

Actionable call centre analytics and reporting

Improve contact centre service and sales with real-time reports and in-depth customer surveys.

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Solve service issues quickly with RingCentral Pulse™

Configure intelligent bots to monitor what is most important for your contact centre without the need to build an integration. Stakeholders and teams receive immediate alerts and notifications on critical metrics. With this visibility and reliability, supervisors can take swift action to resolve quality of service issues in real time without constant monitoring.

Learn About Pulse

Empower agents

Improve the customer experience by solving issues quickly and accurately. Using RingCentral's team messaging and collaboration feature, agents and teams can bring in expertise from within the contact centre as well as the rest of the organisation to speed up response times.

Instantly connect customers and experts

Increase the first contact resolution rate with immediate complex problem resolution. Create teams that use integrated communications tools, such as chat, file sharing, video and web meetings, and conference calling.

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.

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Thank you for your interest in RingCentral

A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call (800) 574 5290.