Management capabilities
that break down barriers
Enhance customer connections and deliver results.
Greater flexibility means
greater control
RingCentral Contact Centre provides the tools managers need to get the job done. You can easily change routing rules, voice greetings, time-of-day functions, staffing, IVRs, and more—all without having to rely on IT.
Run your operations from anywhere
RingCentral’s cloud architecture allows you to manage the dynamic changes in your contact centre from anywhere. Check the pulse of your team by accessing real-time analytics and dashboards from your mobile device. Instantly scale agents to meet customer demands and change advanced routing rules and IVRs, all from your web management portal.
An intuitive agent experience
Improve the way you connect with customers. Handle all customer communication channels from a single, easy-to-use interface. Agents can become power users quickly and interact across any channel, providing the information customers need, reducing interaction handling times, and building customer loyalty.
Consolidate customer interactions across all channels
RingCentral Contact Centre gets all departments up to speed instantly and allows them to work more efficiently. It also gives managers the ability to respond to changing conditions without any dependency on IT.
See how it works for your business
A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud contact centre.
Thank you for your interest in RingCentral
A sales advisor will contact you within 24 hours. If you’d like to speak to someone now, please call 1800 200 335.