RingCentral Contact Centre provides the tools managers need to get the job done. You can easily change routing rules, voice greetings, time-of-day functions, staffing, IVRs, and more—all without having to rely on IT.
RingCentral’s cloud architecture allows you to manage the dynamic changes in your contact centre from anywhere. Check the pulse of your team by accessing real-time analytics and dashboards from your mobile device. Instantly scale agents to meet customer demands and change advanced routing rules and IVRs, all from your web management portal.
An intuitive agent experience
Improve the way you connect with customers. Handle all customer communication channels from a single, easy-to-use interface. Agents can become power users quickly and interact across any channel, providing the information customers need, reducing interaction handling times, and building customer loyalty.