Voice is still the most preferred communication channel by customers. Gain customer loyalty by delivering positive customer experiences with quick access to a live agent for two-way conversations in situations that are complex, urgent, or emotional.

Social channels

“Listen” for key events in social media, respond quickly to comments and issues posted on Twitter, Facebook, and more. Take personal conversations offline for appropriate interaction and problem solving.

Live chat

Interact with customers and prospects through live chats on web and mobile devices. Create teams for wider discussions, share reports and other crucial files, and connect customers with subject experts within your organisation.

Email

Your customers value speed and accuracy of information. With an email system that is filtered and intelligently routed, customer requests can be tracked from submission to resolution increasing response time, decreasing errors, and boosting agent productivity.

SMS

Over half of your customers interact mainly on their mobile phone, and primarily over texts. An SMS-based support will allow your customers to bypass lengthy IVRs and directly reach an agent. With text based support, customer engagement can be as real-time as a voice call but also integrates itself into a modern day customer’s life. Faster response time and more customer engagement means more satisfied, loyal customers.

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud contact centre.

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