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“Listen” for key events in social media, respond quickly to comments and issues posted on Twitter, Facebook, and more. Take personal conversations offline for appropriate interaction and problem solving.
Interact with customers and prospects through live chats on web and mobile devices. Create teams for wider discussions, share reports and other crucial files, and connect customers with subject experts within your organisation.
Your customers value speed and accuracy of information. With an email system that is filtered and intelligently routed, customer requests can be tracked from submission to resolution increasing response time, decreasing errors, and boosting agent productivity.
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