Products
Get the leading all-in-one solution or just what you need.
Solutions
The all-in-one solution built for every business.
RingCentral Office All-in-one phone, meetings and messaging.
Meetings The complete video meetings solution.
Contact Centre Omnichannel collaborative contact centre.
Glip Team messaging and collaboration.
Engage Digital customer engagement platform.
Developer Integrate voice and messaging.
Why RingCentral
Why do over 350,000 businesses trust RingCentral?
Resources
Case Studies
Blogs
About us
The number one cloud communications provider worldwide.
About us
Careers
Contact us
Solutions
The all-in-one solution built for every business.
Why RingCentral
Why do so many global enterprises trust RingCentral?
Business needs
Industry
Technology
Partner program
Integrations
Apps and APIs
Products
Get the leading all-in-one solution or just what you need.
Why RingCentral
Why do so many global enterprises trust RingCentral?
RingCentral Office All-in-one phone, meetings and messaging.
Meetings The complete video meetings solution.
Engage Digital customer engagement platform.
Developer Integrate voice and messaging.
Why RingCentral
Why do so many global enterprises trust RingCentral?
Resources
Case studies
Blogs
About us
The number one cloud communications provider worldwide.
About us
Careers
Contact us
RINGCENTRAL CONTACT CENTRE™

Accelerate sales with outbound contact centre

Intuitive features boost performance.

RingCentral Contact Centre

Improve connect rates and automate tasks with an intelligent outbound solution

Keep costs in sync with revenue opportunities, quickly kick-start sales campaigns, and measure results with actionable insights and analytics. Plus, increase agent productivity with predictive dialler technology and prevent non-compliant automatic dialling through intelligent call suppression.

Avoid the silent pause when connecting a call

Connect agents before the customer answers and eliminate the delayed “hello” that comes with legacy predictive diallers. Calls start more naturally so agents will have more productive conversations, opening up the opportunity for higher sales volumes. Our outbound diller also supports all types of dialling methods, such as predictive, preview (timed and untimed), and progressive.

Manage call queues intuitively

With a dynamic Blended Predictive Dialler, easily handle fluctuating call volumes by automatically switching outbound agents to inbound queues when volumes spike, and back to outbound when service levels are met. Our priority-based blending also allows for a true inbound and outbound blending environment where agents are assigned calls based on priority of the contact and their skill set.

Access intelligent reporting and analytics

Track sales campaign performance with actionable reporting and analytics. Outbound contact centre managers can quickly assess if they’re meeting goals with ad hoc reporting, real-time dashboards, and drill-down analytics.

Outbound features

Predictive dialler

Preview dialler

Power dialler

Progressive dialler

Intelligent call suppression

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud contact centre.

Call us today (800) 574 5290

Thank you for your interest in RingCentral

A sales advisor will contact you within 24 hours. If you’d like to speak to someone now, please call  1800 200 335.

Close X
Please wait
while we try to connect you with a sales agent
Sorry, we are currently offline

Leave a message

Please fill out the form to help us get you to the right sales agent within 24 hours.

By clicking the button above, you consent to receive calls and emails from RingCentral at the number provided. You are not required to give consent in order to make a purchase. Calls may be connected using automated technology.

Thank you for your interest in RingCentral

A solutions specialist will contact you within 24 hours. If you'd like to speak with someone now, please call  877-857-9206.