Reporting and analytics

Access powerful tools to strengthen your call centre performance.


Gain actionable insights to drive your contact centre performance

RingCentral Contact Centre offers a wide range of analytics and reporting tools that provide the in-depth information you need to make business-critical decisions about your call centre. Our flexible reports give you the ability to quickly and easily assess how your business is handling its customer experience calls as well as monitor the ongoing performance of your agents.

Customisable dashboards

With our widget-based, real-time dashboards you can build completely customised views of what is going on for different members of your team. Managers can see overall performance and customer experience, supervisors can check on the performance of their teams, and agents can know what the load is at a glance at any time.

At-a-glance business insights to focus agent performance

Combine performance information from RingCentral Contact Centre with business metrics from Salesforce, Netsuite, or any other back-end data systems for actionable insights into how your customer interactions are impacting your business.

Customer experience data

Improve overall customer experience with the pre-built and customisable reports you need to understand your call centre performance and health.

Real-time analytics

With up-to-the-minute data accessed through easily customisable dashboards, you’ll be better equipped to address business issues in your call centre as soon as they happen. Dashboards include: 
  • Queue information
  • Interaction data
  • Real-time operations

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.

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A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call +44 (0)800 098 8136.