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RingCentral Contact Centre

Supervisors

Access powerful tools that help supercharge your call centre performance.

Reports and analytics: Stay on top of what’s happening in your call centre.

RingCentral Contact Centre offers a wide range of analytics and reporting tools that provide the in-depth information you need to make business-critical decisions about your call centre. Our flexible reports let you quickly see how your business is handling its customer experience calls, as well as monitor the ongoing performance of your agents. Plus you’ll be able to dig deep to gain a better understanding of changing call trends.

With up-to-the-minute data accessed through easily customisable dashboards—or downloaded to the analytics tool of your choice—you’ll be better equipped to address business issues in your call centre as they happen. Reports and dashboards can also be run on a tablet, smartphone, or other mobile device so you can manage your call centre on the run. Choose from:

Predefined reports

Access key performance metrics in a highly visual and intuitive format.

Custom reports

Easily create, maintain, and distribute custom reports that monitor the ongoing performance of your call centre.

Direct data access

Get direct access to customer experience data through a secure connection into your business unit data model.

Real-time analytics

Powerful dashboards provide up-to-the-minute insight into how your call centre is performing.

Surveys: Get to know what your customers are thinking.

RingCentral Contact Centre supports a wide range of survey methodologies for measuring customer satisfaction. Choose from Net Promoter® Score (NPS) surveys, Customer Effort Scores, general satisfaction ratings, and more.

Learn more

Workforce optimisation tools: Maximise workforce performance.

RingCentral offers a selection of performance and workforce optimisation tools that can provide still deeper insights into team performance and the customer experience.

Learn more

RingCentral Glip™: Further improve call centre operations via team collaboration.

RingCentral Glip provides your agents with a single, unified team workspace that empowers them to work, communicate, and collaborate faster and more effectively than ever before. Use this powerful team collaboration solution to speed up onboarding through the coaching and mentoring of new agents. Glip also allows agents to connect with outside experts who can answer tough customer questions to improve first contact resolution and boost overall customer satisfaction.

General enquiries:
Monday-Friday 9 a.m.-6 p.m.

See how it works for your business

A solution specialist will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.

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