Make it easy for customers to get help anytime, anywhere
Support on every channel
Whether customers reach out on Facebook, Twitter, email, chat, or any other digital channel, manage all your responses in one customer engagement platform.
Right agent, right time
Use artificial intelligence and machine learning to analyse messages so you can filter and route them to the right agent, every time.
Data that works for you
Identify ambassadors and detractors while boosting sales with analytics that track volume, activity, and quality across every interaction.
Be where your customers are
Offer social media support
Be more accessible
Connect across all channels
Free up agents with virtual assistants
Open up new customer channels
Find the right fit
Speed up response times
ANALYTICS AND REPORTING
Understand the full customer experience
Spot trends on every channel
Improve team performance
View data from every angle
Everything you need to resolve issues faster
Automatically detect and merge customer profiles across different digital channels.
Set up smarter routing
Use artificial intelligence and machine learning to analyse incoming messages so you can filter, categorise, and route them to the right agent every time.
Manage approvals and transfers
Enable agents to ask for approval when responding to inquiries or transfer the conversation to another agent.
Get going with chatbots
Reply instantly to simple questions with chatbots and seamlessly hand off to agents if a conversation gets more complex.
Tap into supervisor tools
Help agents grow and perform better with dual listening for easy coaching and analytics tracking for key KPIs.
Connect your favourite apps
Enhance your support history by integrating and embedding with existing tools.
Create better customer experiences, every time
Digital channels represent the next paradigm of customer interactions. They’re a game changer.