How to Launch a Call Deflection Strategy

Improve your customer experience and streamline your contact centre activity by deflecting calls to digital channels.  

 

Learn more about call deflection best practices:

  • What’s the difference between call deflection vs call avoidance
  • When and where to implement call deflection
  • Key elements to consider for a call deflection strategy
  • What channels to deflect calls to
Check out this ebook to learn more about call deflection and digital channel strategies.

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How to Launch a Call Deflection Strategy e-book cover
How to Launch a Call Deflection Strategy e-book cover

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