Prioritise your digital customer experiences. Reduce response times on any digital channel (Facebook, Twitter, Instagram, YouTube, and more) by properly allocating resources to ensure operational efficiency, traceability of exchanges, and large-scale processing of every interaction.
Give customers the opportunity to interact with your brand through messaging applications like Apple Business Chat and Facebook Messenger, as well as in-app messaging on a mobile iOS® or Android™ device. Deliver a better customer experience and improve overall team performance with advanced workflows.
Simplify agent to customer communication with live chat. Allow visitors to initiate chat or trigger live invitations using behavioral targeting configured to your business. Provide agents with response assistance and historical customer interaction data to personalise and improve the overall customer experience.
Manage large volumes of incoming emails with an efficient tool tailored to your process. Track, process, and control everything from the categorisation of messages received to the quality of replies sent.
Aggregate reviews from Google Play and Google My Business onto a single platform to analyse trends, contribute to conversations, and respond to product, service, or sales enquiries. Measure which products or categories require more attention and allocate resources accordingly.
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