MESSAGING

Customer service as easy as messaging a friend

Make your brand available 24/7.

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RingCentral Engage Digital

Messaging

WHATSAPP BUSINESS SOLUTION

Say hello to 1.5 billion customers

Message customers securely through the WhatsApp Business Solution with robust encryption to ensure sensitive information is kept private. Continue the conversation anytime across multiple devices and allow customers to send messages even when offline. Add WhatsApp as an option in your IVR to save customers from waiting on hold.

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APPLE BUSINESS CHAT

The next wave of consumer-to-business messaging is coming

Make it easy for Apple Business Chat customers to communicate with your business directly through iMessage, Safari, SIRI, Spotlight, or even Apple Maps. With built-in robust encryption, Business Chat is a safe option for you and your customers. Schedule appointments, pick from a list of items, or even pay through Apple Pay with additional pre-built functionalities.

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FACEBOOK MESSENGER

Keep the conversation going

Take advantage of Facebook Messenger’s private communications platform. Give customers the ability to start a conversation on one device and continue it on another at a later time, without losing context. Develop and add your own features and menus within the conversation with Facebook’s open APIs.

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IN-APP MESSAGING

Put your app at the heart of your customer service strategy

Integrate messaging capabilities within your iOS or Android app to provide meaningful customer interactions. Give agents a 360-degree view of your customers and their behavior so they can deliver an experience that resonates.

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IN-APP MESSAGING

Put your app at the heart of your customer service strategy

Integrate messaging capabilities within your iOS or Android app to provide meaningful customer interactions. Give agents a 360-degree view of your customers and their behavior so they can deliver an experience that resonates.

Schedule a demo

ASYNCHRONOUS MESSAGING

Have continuous conversations across any device

Combine live-chat functionality with messaging features with Engage Messaging™. Allow continuous conversations between agents and customers across any device—so you can start a conversation on the web and pick it up later on a mobile device. Engage Messaging keeps the history of the previous conversations so agents have context to give a better customer experience.

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asynchronous messaging

google's business messages

GOOGLE’S BUSINESS MESSAGES

Deflect calls from Google searches

Billions of searches on Google each year generate millions of calls to businesses. Google’s messaging channel now allows customers to open up a message with a business versus calling. Deflect costly calls to quick, cost-effective messages to help answer customer questions and improve your customer experience.

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Additional Resources

Orange Enhances Digital Customer Care through Consistent Quality in Service Interactions

How to Build a Modern Digital Customer Service Strategy: 10 Real-World Insights for B2C Leaders

Digital Customer Service Checklist

Supported channels

Explore more options for omni-digital service.

See how it works for your business

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