Track and respond to reviews across channels.

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RingCentral Engage

Channels

Reviews

Social

Messaging

Live-chat

Reviews

GOOGLE MY BUSINESS

Turn Google searches into customers

Monitor comments and ratings on all your Google my Business pages or locations within a single platform. Customer care agents are alerted in real-time so they can better respond to and manage customer expectations.

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GOOGLE PLAY

Capture every review

Drive more app downloads by managing and responding to reviews on distribution channels. Automatically aggregate comments for all your Android apps and respond as you would on any digital channel.

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Additional Resources

Case study

Orange Enhances Digital Customer Care through Consistent Quality in Service Interactions

Ebook

How to Build a Modern Digital Customer Service Strategy: 10 Real-World Insights for B2C Leaders

Checklist

Digital Customer Service Checklist

Supported channels

Explore more options for omni-digital service.

Messaging

Live chat

Social

See how it works for your business

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