In an increasingly remote working landscape, business communication has taken a much more digital form. Without the watercooler work chat and incidental brainstorms in the corridors of the office, businesses … Read more “The Best Workplace Chat Software Alternatives for Business”
Group chat is a secure way of enabling teams to share information and ideas in real-time. It’s a place where employees can talk and collaborate without distractions, so they can … Read more “10 Best Business Group Chat Apps for Effective Collaboration”
Are you considering implementing live chat support within your customer contact centre? Find out everything you need to know about using live chat as a support channel for your business. … Read more “What is Live Chat? The Definitive Guide for Businesses”
The word “chatbot” is familiar to most of us, but what does it really mean? Well, a chatbot is simply a computer programme that you can have a conversation with. … Read more “The Definitive Guide to Using a Deep Learning or Machine Learning Chatbot for Your Business”
AI is changing the way we work, and small businesses might just be poised for the most radical transformations because of this technology. Intelligent automation, when properly used, can free … Read more “9 Ways Small Businesses Use AI To Grow”
A new era of AI at work In today’s dynamic work landscape, integrated collaboration and customer experiences are the cornerstones for businesses to provide a seamless user journey: from marketing … Read more “RingCentral Reimagines the Business Phone System with Real-Time AI”
The festive period is not an easy time for many businesses. Whether you’re a small startup or a retail giant, you’ll encounter a whirlwind of challenges as the days get … Read more “Scaling Up for the Christmas Rush: How Cloud Communications Could Support your Business”
As businesses increasingly embrace digital transformation and seek ways to transform the customer experience, AI and chatbots have emerged as promising tools. Research suggests that these technologies have the potential … Read more “Ask the Expert: How Will AI and Chatbots Impact Contact Centres in the Next Two Years?”
Back in 2021, HM government launched the National AI Strategy. This strategy sets in place the government’s vision for a public service that truly harnesses the power of technological innovation. … Read more “More Than a Chatbot: How Can the Public Sector Use AI in Communications?”