Data-driven decision-making empowers businesses by using insights from data analysis to make strategic choices. It replaces reliance on intuition with evidence-backed solutions, tapping into both quantitative and qualitative data to … Read more “Data-Driven Decisions: Analytics Tools for Year-End Review”
The advent of hybrid working and the increase in the number of communications channels has resulted in companies needing new KPIs and analytics to enable them to manage and optimise … Read more “Two Minutes To Understand How To Manage Your Communications With Advanced Analytics”
Have you been asked to do more with less lately? Economic conditions have created pressure to cut costs. But, it can’t come at the expense of added value. For many, … Read more “Report: Study finds RingCentral is #1 in UCaaS analytics”
Data collection is a more vital component in the success of a business than ever before. A vast 72% of marketing companies collect customer data through their websites, but what … Read more “Call Centre Analytics 101: What Modern Companies Should Know”
Call centres are hubs of brand and customer interactions. They help businesses boost their customer satisfaction and increase their customer engagement – that is, if those centres are running as … Read more “Speech analytics: What it is & how it benefits call centres”
Contact centre analytics are fuelling the contact centres of the future. And today we’re here to find out exactly why that is. The modern contact centre is a busy and … Read more “Contact Centre Analytics: Future-Ready Customer-First Solutions”
A business can’t run without customers. You’ve got to draw in customers, then ensure they keep coming back. Ideally, they’ll love your products enough to introduce them to their friends. … Read more “Customer Experience Analytics: A Complete Guide To Improve Customer Relationship For Your Business”
What is Real-Time Analytics? Benefits, Impacts and Examples Any business that operates online, or offline for that matter, relies on data to not only monitor performance, but to … Read more “Real-Time Analytics”
Prescriptive analytics is a branch of data analytics that applies descriptive analytics and the outcomes of predictive models to suggest actions to take for statistically optimal outcomes. What is prescriptive … Read more “Prescriptive Analytics”