Some of us take technology for granted. Think about it. Sending a quick WhatsApp to check in with colleagues or…
As customer expectations continue to skyrocket in the wake of a pandemic that made the world switch to more digital…
How we work today feels very different to how it did just a year ago. With the proliferation of hybrid…
How important is making any sort of call? It could be calls to or from customers, business calls to suppliers,…
Welcome to Ringside. For new readers, this series asks inspiring people from all sorts of roles about their experiences in…
When you hear the term team huddle, the first thing you probably picture is a sports team, standing in a…
Call centres are hubs of communication, whether they’re used for sales or customer support, so it’s important for call centre…
In an increasingly remote working landscape, business communication has taken a much more digital form. Without the watercooler work chat…
Whether you sing as a side-hustle or talk to customers and colleagues throughout the working day, the human voice holds…
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