Adrien Lemaire

Adrien is Content Manager at RingCentral Engage Digital. Through various formats, he develops content and stories helping companies provide the omni-digital experience expected by their customers. When he's not busy writing, you will find him reading the latest customer care news or collaborating with digital experts.

The Benefits of Omni-Digital on Agent Productivity and Customer Satisfaction

The rise of digital customer service When it comes to communication, digital is everywhere. Whether it’s through WhatsApp, Facebook Messenger,…

2 years ago

Interview with Greg Ortbach – Supporting The Customer

Customer Experience expert and influencer, Greg Ortbach, has years of experience in helping companies transform their strategies across technology, marketing, and…

3 years ago

Interview with Jeanne Bliss – Understanding Customer Perspective

Jeanne Bliss has a wealth of experience in Customer Service Industry and has held the position of Chief Customer Office at…

3 years ago

Interview with Thomas Sabatier – The Evolution of Chatbots

Thomas Sabatier is the co-founder of The Chatbot Factory, a company that specializes in chatbots, conversational applications, and artificial intelligence.…

3 years ago

Interview with Adam Toporek – Delivering A Remarkable Experience

Adam Toporek is an entrepreneur who specializes in helping companies achieve remarkable customer service. He has written a number of books…

3 years ago

Interview with Jeff Toister – Creating A Personal Connection

Jeff Toister is an internationally recognized Customer Experience Professional, who is in the Top 50 Thought Leaders to Follow on Twitter according…

3 years ago

Interview with Cédric Blum – Trusting Your Agents

Cédric Blum has racked up years of experience in customer care across many countries and sectors such as telecoms, IT, media, and…

3 years ago

Interview with Ian Golding – Differentiating Your Business

A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement, and employee advocacy techniques and…

3 years ago

Interview with Thierry Moussu – The Customer First Approach

Thierry Moussu is the Head of Digital Relations at Direct Energie, overseeing the company’s digital strategy and innovation for digital…

3 years ago

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