As enterprise businesses navigate the many challenges of a completely reformed workplace, we've seen cloud providers innovate faster than ever…
The rise of digital customer service When it comes to communication, digital is everywhere. Whether it’s through WhatsApp, Facebook Messenger,…
Jeanne Bliss has a wealth of experience in Customer Service Industry and has held the position of Chief Customer Office at…
Thomas Sabatier is the co-founder of The Chatbot Factory, a company that specializes in chatbots, conversational applications, and artificial intelligence.…
Adam Toporek is an entrepreneur who specializes in helping companies achieve remarkable customer service. He has written a number of books…
Cédric Blum has racked up years of experience in customer care across many countries and sectors such as telecoms, IT, media, and…
A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement, and employee advocacy techniques and…
Thierry Moussu is the Head of Digital Relations at Direct Energie, overseeing the company’s digital strategy and innovation for digital…
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