During fashion week in London’s Soho district this past February, Lego opened a pop-up store with nothing in it. Well,…
Personalisation pays. Boston Consulting Group found brands creating personalised experiences are seeing revenue increase two-to-three times faster than those that…
The market transformation happening right now in retail is faster, more sweeping and more profound than the many changes that…
The ability to access information and services instantly on smartphones has shifted expectations, and consumers are growing increasingly impatient. The…
Retail analysts concur that personalisation is the way forward in retail. Forrester says: “Personalisation is no longer optional for delivering…
Email and phone are retailers’ top methods for communicating with customers. But consumers increasingly are using digital channels like a…
Speed of service and omnichannel strategies are two of retail’s megatrends, both rooted in consumers’ ever-rising expectations to get what…
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