Carlos Hidalgo

Carlos Hidalgo is a 25-year business veteran. Over the span of the last two plus decades, Hidalgo has held corporate roles, started his own entrepreneurial ventures and served in non-profits. In addition to his various roles and business pursuits, Hidalgo is the author of two books Driving Demand, one of the Top 5 Marketing Books of all time according to Book Authority which was published in 2015 and The UnAmerican Dream which was published in 2019.

The ROI of Customer Experience

If you’re a frequent reader of this blog and my articles, you already know that customer experience (CX) is a…

9 months ago

What Can We Expect From the Hybrid Workplace?

It seemed like it was just weeks into the pandemic when people were already questioning the future of work. Would…

11 months ago

Why Organisational Alignment is Important for Your Contact Centre

The role of a contact centre agent is a challenging one, to be certain. Agents are required to address customer…

11 months ago

How Can Businesses Drive Efficiency in the Contact Centre?

Last week I was on a call with a client and some of my team members. We were using the…

12 months ago

The Importance of the Call Centre in the Delivery of CX

If you’re a frequent reader of this blog, you know I’m a big believer in the value of customer experience…

1 year ago

Delivering Exceptional Customer Experience: Tools, Talent and Training

Carlos Hidalgo gives more advice on delivering customer experience through the contact centre, managing and leading remote teams, and preparing…

1 year ago

Hybrid Work in the Contact Centre

A few weeks ago I was on a call with a support specialist when I heard a dog bark in…

1 year ago

Expert Advice on Improving Customer and Contact Centre Experience

In early 2021 Carlos wrote series of articles around delivering customer experience through the contact centre, managing and leading remote…

1 year ago

Creating the Best Work from Home Environment

Working from home initially looked like a temporary arrangement for many of us, but it has become something more permanent.…

1 year ago

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