If you’re a frequent reader of this blog and my articles, you already know that customer experience (CX) is a…
It seemed like it was just weeks into the pandemic when people were already questioning the future of work. Would…
The role of a contact centre agent is a challenging one, to be certain. Agents are required to address customer…
Last week I was on a call with a client and some of my team members. We were using the…
If you’re a frequent reader of this blog, you know I’m a big believer in the value of customer experience…
Carlos Hidalgo gives more advice on delivering customer experience through the contact centre, managing and leading remote teams, and preparing…
A few weeks ago I was on a call with a support specialist when I heard a dog bark in…
In early 2021 Carlos wrote series of articles around delivering customer experience through the contact centre, managing and leading remote…
Working from home initially looked like a temporary arrangement for many of us, but it has become something more permanent.…
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