Gerry Brown

A published author, speaker, and consultant, Gerry Brown has had an expansive and lengthy career in customer experience. Known as The Customer Lifeguard, Gerry has been busy saving enterprises from drowning in an ocean of indifference with tips to increase their customer engagement, align their strategies across the organisation, and identifying areas to improve the experience for their customers.

He is a CCXP (Certified Customer Experience Professional), a member of the Professional Speaking Association (PSA) and the Global Speakers Federation (GSF).

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