Patty Yan

Patty is the EMEA Product Marketing Manager for RingCentral Office, the leader in cloud communications solutions. Patty is passionate about creating value and differentiation, ensuring a better experience for customers and partners. She gained a wealth of international product marketing, product management, GTM and market development experience, across a range of high-tech SaaS in a fast-paced, hyper-growth environment that assumes both strategic and tactical execution. She is not new to UC, starting in Tandberg, then Cisco, driving the launch of video collaboration and services, and Enghouse with global responsibilities for hosted CCaaS. Patty also has significant experience in brand management and services marketing within companies such as Vodafone, Tektronix, McDermid, Xerox and F1 racing sponsorships. In her spare time, Patty likes to experiment with food from around the world. On the weekends, she was a volunteer Mandarin teacher for the local community for ten years running. She loves art, travelling and going to the gym.

What is a Virtual Call Centre? How to Reach Customers With Virtual Call Centres

Whether you’re reading this from your phone, desktop, or laptop, take a look at your surroundings. Are you in your…

6 months ago

How Conversational AI Facilitates Smart Routing

Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so…

6 months ago

How to Grow Your Contact Centre Business with Automated Answering Systems

Are you looking to improve customer experience at your contact centre? Or perhaps you want to better support agents in…

6 months ago

Part 13: Call Centre Trends: The Future of Call Centres

We’re drawing to the conclusion of our series of posts focussed on the call centre niche. Hopefully, you should have…

8 months ago

Part 12: Call Centre Trends: Staff Training for Omnichannel Support

The most recent posts in our contact centres series put HR in the niche under the microscope. We studied staff…

8 months ago

Part 11: Call Centre Trends: Team Building & Employee Satisfaction

In the previous post of this contact centre series, we tackled the issue of staff retention. Staff turnover is often…

8 months ago

Part 10: Call Centre Trends: Staff Retention

The previous post in this series looked at the overall contact centre market. We discovered that the niche is a…

8 months ago

Part 9: Call Centre Trends: Sales & Marketing

Our series of posts devoted to contact centres have looked at the niche from many angles. We’ve considered the workers…

8 months ago

Are You Delivering Excellent Customer Service?

People, process and technology are the three core elements of great contact centre performance. The Contact Centre Helper Spring Survey,…

11 months ago

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