If you’re active online, then we guarantee you know what a chatbot is. According to a study, 1.4 billion people…
As a fresh new business on the block, you’re faced with many major and minor challenges, from getting the capital…
For customers who want to cut out lengthy call queues and deal with responses to queries at a time that…
In today’s digital world, most companies recognise the value of social media. With roughly 4.2 billion active users across Facebook,…
Artificial intelligence (AI) has changed how we use the internet, both from a consumer and a digital marketing point of…
More than half of businesses (58%) have a single virtual contact centre as part of their customer service strategy. This…
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