BT (BT-A.L) is expanding its relationship with RingCentral, Inc. (NYSE:RNG) making BT Cloud Work Contact Centre a lead offer for their CCaaS solutions as part of its broader Voice and Collaboration portfolio. Based on the RingCentral® platform, BT Cloud Work Contact Centre brings extensive mobile-first voice, video, online meetings, omnichannel and live report capabilities to businesses across the UK. In addition, BT and RingCentral plan to jointly develop capabilities and technologies that will further integrate with BT’s network.
“We are very excited to offer Cloud Work Contact Centre to our customers,” said Jon Pollock, Director of Corporate Sales at BT. “This is another addition to our software as a service (SaaS) portfolio at BT. We’ve seen great success with the BT Cloud Work solution. Together with RingCentral, we’re now able to deliver premium cloud-based communication solutions that help businesses enhance their customer experience to truly differentiate themselves in their market, drive omnichannel strategy and streamline their business operations.”
BT Cloud Work Contact Centre will also feature enhanced integration with Microsoft Teams, and will be a key piece in a comprehensive solutions portfolio which includes BT Intelligent Connectivity products that optimise voice and video quality to enable cost-effective enterprise deployments for distributed locations.
“We are excited about the next chapter in our relationship with BT,” said Tony Roberts, Senior Director, Strategic Alliances RingCentral EMEA. “BT Cloud Work Contact Centre will now be made available to a broader set of BT’s business customers and will deliver additional productivity, quality, and TCO benefits by tighter integration with BT’s leading wireless network.”
To learn more about BT Cloud Work Contact Centre, speak to your BT Account Manager.
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. That is the promise of Work as One™. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
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BT is one of the world’s leading communications services companies. They serve the needs of customers in the UK and in 180 countries worldwide. Main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. BT are UK’s leader in communications services selling products and services to consumers, small and medium sized enterprises and the public sector. BT also sell wholesale products and services to communications providers in the UK and around the world. With almost 30 million customers, and more than 620 stores on the high street, BT are the largest provider of Consumer mobile and fixed broadband communications services in the UK. BT also sell communications and IT services to around 1.2 million businesses and public sector organisations in the UK and Republic of Ireland and provide network products and services to more than 1,400 communication providers (CPs) operating in Great Britain.