Business Trends – CX

Stay updated with the latest articles and discussion topics about business trends that are set to impact SMB’s and enterprises.

5 Reasons Why An ATS & CRM Software Is Important For Your Business

With technology constantly evolving and growing competition in the workforce, the recruitment world is changing on a fundamental level.  To…

2 months ago

A Foolproof Guide to Creating a Custom Mobile Number in the UK

  Having a way for customers to contact you is essential for any successful business. This could be via email…

3 months ago

Scaling Citizen Support During a Crisis: A Sitel Group® Story

At a glance: Switching between apps How did RingCentral help Sitel Group? Creating an automated and scalable environment Insight on…

3 months ago

Customer Experience Analytics: A Complete Guide To Improve Customer Relationship For Your Business

A business can’t run without customers. You’ve got to draw in customers, then ensure they keep coming back. Ideally, they’ll…

5 months ago

Our Update on International Data Transfers and the New Standard Contractual Clauses

Out with the old, in with the new. RingCentral provides customers with new standard contractual clauses and additional safeguards. On…

8 months ago

The ROI of Customer Experience

If you’re a frequent reader of this blog and my articles, you already know that customer experience (CX) is a…

9 months ago

Ringside: Insider Interview with Sebastian Glock

Sebastian Glock is Senior Technology Evangelist at Cognigy where he acts as a mediator between technology and business. He has…

10 months ago

Ringside: Insider Interview with Daniel Ord

Daniel Ord is a certified CXPA Recognised Training Provider with an insightful background. Accumulating years of experience through other companies…

10 months ago

How Conversational AI Facilitates Smart Routing

Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so…

10 months ago

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