Business Trends – CX

10 Tips on Creating Webinars People Will Want to Watch

Webinars have always been a content tool well recognised by companies for their usefulness. But because of the pandemic, when…

6 months ago

What is Customer Care? The Ultimate Guide

Customer care is taking care of your customer. End of the article, right? If only it were so simple. While…

7 months ago

Why Organisational Alignment is Important for Your Contact Centre

The role of a contact centre agent is a challenging one, to be certain. Agents are required to address customer…

7 months ago

Ringside: Insider Interview with Paolo Fabrizio

Consumers have changed in meaningful ways in the past year, and now it’s the responsibility of businesses to keep pace…

8 months ago

Sales Prospecting: Definition, Techniques and Tools

Building quality leads is an essential part of any business. You want to make sure that you are selling your…

8 months ago

11 Cybersecurity Tips for Working from Home

The concept of remote work has been around for some time, and it’s only growing larger. More and more people…

8 months ago

The Importance of the Call Centre in the Delivery of CX

If you’re a frequent reader of this blog, you know I’m a big believer in the value of customer experience…

8 months ago

How to Create a Business Plan – Examples, Templates and Tools

In business, planning is everything. Whether you’re starting in business for the first time or you’ve got years of experience…

8 months ago

Delivering Exceptional Customer Experience: Tools, Talent and Training

Carlos Hidalgo gives more advice on delivering customer experience through the contact centre, managing and leading remote teams, and preparing…

9 months ago

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