Having a way for customers to contact you is essential for any successful business. This could be via email…
A business can’t run without customers. You’ve got to draw in customers, then ensure they keep coming back. Ideally, they’ll…
Out with the old, in with the new. RingCentral provides customers with new standard contractual clauses and additional safeguards. On…
If you’re a frequent reader of this blog and my articles, you already know that customer experience (CX) is a…
Sebastian Glock is Senior Technology Evangelist at Cognigy where he acts as a mediator between technology and business. He has…
Daniel Ord is a certified CXPA Recognised Training Provider with an insightful background. Accumulating years of experience through other companies…
Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so…
Virtual learning was a thing long before the online world even existed. Colleges and universities provided distance learning opportunities that…
Buying a franchise is often viewed as a shortcut to owning a business. Traditional ownership means taking absolute responsibility from…
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