It seemed like it was just weeks into the pandemic when people were already questioning the future of work. Would…
Webinars have always been a content tool well recognised by companies for their usefulness. But because of the pandemic, when…
Customer care is taking care of your customer. End of the article, right? If only it were so simple. While…
The role of a contact centre agent is a challenging one, to be certain. Agents are required to address customer…
Consumers have changed in meaningful ways in the past year, and now it’s the responsibility of businesses to keep pace…
Building quality leads is an essential part of any business. You want to make sure that you are selling your…
The concept of remote work has been around for some time, and it’s only growing larger. More and more people…
If you’re a frequent reader of this blog, you know I’m a big believer in the value of customer experience…
In business, planning is everything. Whether you’re starting in business for the first time or you’ve got years of experience…
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