How to plan and begin your contact centre’s digital transformation journey – Customer Webinar

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How to plan and begin digital contact centre journey

RingCentral is excited to have partnered with MyCustomer to bring a panel of experts to examine why so many contact centres are embarking on digital transformation programmes and how true transformation can be achieved.

Join MyCustomer on 24th September at 3PM BST as a panel of experts including MyCustomer managing editor Neil Davey and Sunny Dhami, senior director of product marketing at RingCentral, examine why so many contact centres are embarking on digital transformation programmes and how true transformation can be achieved.

Arco RingCentral Sunny

Hosted by MyCustomer managing editor Neil Davey, the webinar will also share first-hand experiences of digital transformation from Arco, the UK’s leading provider of safety equipment, sharing lessons learned relating to their national engagement centre as part of their £40m Digital First initiative. Sharing their own insights on Arco’s journey will be Sacha Redman, director of customer experience and Alan Garratt, head of operations support.

What to expect from the webinar

Everyone seems to be talking about digital transformation, but this webinar will bring to light what it means for your business, you’ll also learn:

  • Why digital transformation is so important to today’s contact centres.
  • What transformation of contact centres entails.
  • What are the key considerations before a digital transformation project.
  • How contact centres can map out the transformation journey.

Register now to confirm your place at this webinar.Register now

Monica Visconti-Patel


    Mrs. Visconti-Patel is the AVP, EMEA Marketing for RingCentral, a leading provider of cloud-based communication solutions, and is responsible for developing and delivering the marketing strategy for RingCentral’s rapidly growing EMEA business. A combination of demand generation, field events, digital marketing, play a key role in delivering on RingCentral’s pipeline generation goals and objectives.
    Visconti-Patel has an extensive tech sector career and has worked within the Social Collaboration, ITSM, Project and Portfolio Management and Customer Relationship Management segments within companies such as MuleSoft, Jive Software, CA Technologies, BMC Software, The Innovation Group, Remedy and Information Management Associates.

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