A post type for definition of term
The global business process outsourcing market is expected to grow by a massive $230.2 billion by 2027. A fast-growing industry, the BPO sector’s boom has continued even throughout the COVID-19 … Read more “BPO”
Prescriptive analytics is a branch of data analytics that applies descriptive analytics and the outcomes of predictive models to suggest actions to take for statistically optimal outcomes. What is prescriptive … Read more “Prescriptive Analytics”
The world is rapidly adapting to working from home. Connectivity troubles during our video calls, though, can ruin a good day and the evil responsible for this is often jitter. … Read more “Jitter”
Every business handles inbound calls, sometimes daily. Customers and clients need to get in touch, and picking up the phone is still a standard part of this process, even if … Read more “Inbound Call”
Positive customer interaction is a critical part of your success in retail. Providing an excellent user experience throughout their interactions with you is vital for bringing in repeat customers. But … Read more “Customer Lifecycle”
Packet loss is one of the key metrics related to network performance. It can cause interruptions, slow loading times and prevent messages from arriving. What is packet loss? When accessing … Read more “Packet Loss”
Natural Language Processing (NLP) refers to the set of methods that allow computers to understand, read, and derive meaning from human languages. It’s concerned with processing natural languages like English, … Read more “Natural Language Processing (NLP)”
We all know that planning and preparation are the keys to maximising a project’s efficiency and success, but how often do you really think about resource management? Though it’s a … Read more “Resource Management”
The data sent over computer networks (for example, over the internet or ethernet by a VoIP phone system) is broken down into packets—or small segments of messages. These packets get … Read more “Packet”