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CRM Analytics

Nowadays, most companies use customer relationship management software (CRM software for short). It’s great for keeping on top of the customer journey – from initial contact, to purchase, and through … Read more “CRM Analytics”

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Hosted CRM

Customer relationship management (CRM) is key to keeping your customers happy. It’s not enough to have one-off interactions – it’s all about maintaining a connection. CRM encompasses the various strategies … Read more “Hosted CRM”

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What is Customer-Centric? The way we do business is changing fast. Today’s customers are empowered, knowledgeable, and won’t stand for sub-par service. What’s more, ecommerce options are seemingly infinite. When … Read more “Customer-Centric”


Net Promoter Score

Good customer service should be the foundation of every business. Happy customers tend to become returning customers, and returning customers mean more sales.  However, for some businesses, managing customer satisfaction … Read more “Net Promoter Score”